Facing error in sending emails, Error 550, SMTP Relay error

  • Resolved vibhumehta

    (@vibhumehta)


    5 months, 1 week ago

    Hello,

    I’m encountering an issue with my website’s email form. When attempting to send an email, it fails to go through. Upon checking the Fluent SMTP plugin in the backend, an error is displayed:

    Email Source: Forminator
    Mailer: Other SMTP
    The following From address failed: [email protected] : MAIL FROM command failed. User [email protected] has exceeded its 24-hour sending limit. Messages to 5 recipients out of 5 allowed have been sent. Relay quota will reset in 23.64 hours.
    SMTP server error: MAIL FROM command failed. Detail: User [email protected] has exceeded its 24-hour sending limit. Messages to 5 recipients out of 5 allowed have been sent. Relay quota will reset in 23.64 hours.
    SMTP code: 550SMTP server error: MAIL FROM command failed. Detail: User [email protected] has exceeded its 24-hour sending limit. Messages to 5 recipients out of 5 allowed have been sent. Relay quota will reset in 23.64 hours. SMTP code: 550

    The email provider is GoDaddy. Despite attempting various solutions, I’ve been unable to resolve the issue. GoDaddy claims that SMTP is a third-party service and thus, they are not responsible for it.

    Could your team provide a solution to address this problem?

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Ibrahim Sharif

    (@ibrahimsharif)

    Hello @vibhumehta,

    I understand that you’re facing an error while sending emails through your website form. The error message indicates that the sending limit has been exceeded for the email address [email protected].

    As mentioned in your post, your email provider, GoDaddy, has a 24-hour sending limit for SMTP. This means that you can only send a certain number of emails within a 24-hour period. Once the limit is reached, emails will fail to send.

    Since FluentSMTP is only responsible for transporting emails from your WordPress website to your email delivery provider, the issue lies with your hosting provider or email delivery service.

    To resolve this issue, you can consider the following steps:

    1. Switch to a different email delivery provider that offers a higher sending limit.
    2. Upgrade your existing email account to a higher tier with increased sending capacity if they can confirm beforehand.

    Alternatively, you can contact the support team of your hosting provider for further assistance. They might have additional settings or configurations that can help you increase the sending limit.

    I hope this helps resolve the issue you’re experiencing. If you have any further questions, please feel free to ask.

Viewing 1 replies (of 1 total)
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