Facing issue

  • Hi,
    I have wp version is 4.0.2, i already installed discuss comment system. current;y i installed this plugin but my problem still exist. author did not get any notiifcation email against comment. I also use moderation. email received only on moderation account. please help.

    Thanks

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  • Plugin Author Janne Cederberg

    (@jcederberg)

    Hey Harkesh!
    Could you double-check that you have comment notification enabled in https://wordpress-site-domain/wp-admin/options-discussion.php ?

    Please notice that when a comment is posted on your site using Disqus, only Disqus will know about it and get the data; WordPress running on your site will not know about it at this point. Your site/WordPress will get the data of the comment only AFTER Disqus decides to post it back to your site (which usually happens approx 5min after the comment was posted to Disqus). BUT if a comment is caught in Disqus moderation, your WP site is never notified and hence also this plugin will not know about the comment and will not send any notification.

Viewing 1 replies (of 1 total)
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