Fail to restore

Hi,

It appears to be a file permission/ownership issue, meaning UpdraftPlus or WordPress does not have the correct read or write permission to a certain folder or file.

The following article on Smashing Magazine is a good guide as to the file permissions/ownerships that are required for WordPress: https://www.smashingmagazine.com/2014/05/proper-wordpress-filesystem-permissions-ownerships/#file-and-folder-ownership-for-wordpress

Kind Regards,
Bryle

Hello Bryle,

Do you have a a guide on how to change the permission with Godaddy? The tutorial is too complicated for someone with limited experiences like me. Don’t want to mess up and destroy everything in the process.

I also tried to follow another developer that the issue had to do with the name of my lanugage folder and that i should had renamed the language-old to languages to fix the issue. I did it but the restoration failed again for the following reason:

Restore failed…

Move /home/z3y5phs8u6pf/public_html/wp-content/wp-rocket-config -> /home/z3y5phs8u6pf/public_html/wp-content/wp-rocket-config-old: Failed. Destination Directory UID=5066053, GID=5066053. Effective/real user IDs of the current process: 5066053/5066053. Effective/real group IDs of the current process: 5066053/5066053.

Can you guys please answer to me in time? It has been a week I did not develop the site just because of this bug?

Is this guide maybe valid to fix the issue? https://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/

I will appreciate your prompt response

Hi,

Yes, that guide is good. It’s the permissions on the folder wp-content/ that looks like the problem. When a file cannot be moved within a folder, it’s the parent directory’s permissions that are the relevant ones.

David

Hi David,

Actually i checked from my godaddy cPanel but the permissions numerals are the same as stated int he article so nothing needed a change. The only option i didn’t find was the ‘Recurse into subdirectories’ checkbox and then select ‘Apply to files only’ option.

So it means that the permissions are correct but something else is affecting the backup and restoration?