Failed Emails

Hi there @allenraysales,

Could you go to MailPoet > Help > System Info and paste everything in that box in a reply here please? I’d recommend obfuscating the actual email address/domain.

Thanks!

Jack,

Kindly delete this thread as the domain appears in search with the brand query. I’ve actually solved this issue now. Please advise,

Thank you

LB

@wysija

Kindly remove this conversation. It’s been solved.

Thank you,

LB

Request for mods to kindly remove/delete this thread as it’s been resolved and provides no help to other users.

Alternatively, please edit and hide domain “sirahthelabel.com” (including this one) from message so this technical support post does not appear in the search results when our brand is google and affect our brand image.

Kindly advise,

LB

*Removes modlook tag*

so this technical support post does not appear in the search results when our brand is google and affect our brand image.

I’m sorry, but posts are only edited in extreme cases.

https://www.ads-software.com/support/guidelines/#deleting-editing-posts

Search engine hits are never considered extreme. Your posts will not be edited.

Hi Jan,

Thank you for the reply.

I highly recommend that the guideline and the inability to delete/edit post be made transparent during the signup process. This information is very important and should be made very clear at the start if it has not.

Additionally, is there a guideline for extreme cases? Under what circumstances qualifies as extreme? How and who decides on this matter?

Finally, I submit my request for re-consideration under extreme. I am not concerned about SEO here. I am considered that a new small business is trying to build and grow its brand but when customers google for their name, and a technical issue conversation appears high up in the search results when it should not be shared to them, it devalues the brand building and company image.

If still I can’t hide the domain, kindly consider making the permanency of all posts be transparent from the very start of registration so users are fully made aware onwards.

Thanks and kindly,

LB

Yes, there is a guideline for extreme cases. He just posted a link to it:

https://www.ads-software.com/support/guidelines/#deleting-editing-posts

“spam, harassing, illegal, or outright abuse”

Who decides? The moderators decide. If you disagree with their decision, then you come to me, and I decide.

In this case, you posted a domain name and then are upset that we have good Google juice. Sorry, but your SEO is not our concern. So no, the thread will not be deleted or edited. Don’t post things that you do not want to be public knowledge. Your search engine issues are not our problem.