Failed iframe loads and DOCS_timing is not defined

  • Resolved Acal

    (@acal)


    1 year, 7 months ago

    Hello, I got word that here and there users see a failed iframe error which at first I thought could just be a browser security setting. When I went to check things out I could not replicate it and I saw this console error:

    pub?embedded=true:35 Uncaught ReferenceError: DOCS_timing is not defined at pub?embedded=true:35:3047

    Any thoughts on how to clear this error and what might be causing the issue with the iframe occasionally not working for some users. TIA!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Amit Paul

    (@paulamit)

    Hello @acal,

    Greetings. Hope you’re doing good.

    Well, I have reviewed your query. Also checked your source docs URL and found that the error isn’t coming from our EmbedPress plugin. It’s coming from Google, as you can see here: https://d.pr/i/STNn2w

    However, It will be also helpful for us to investigate this more If you provide us a screenshot of the ‘failed iframe error’ which you’re getting.

    Also, note that sometimes these types of errors are coming from the browser extensions as well.

    Thanks for your understanding!

    Thread Starter Acal

    (@acal)

    Thanks so much for the super fast reply and analysis. Would you have any idea what that Google docs related console error is trying to tell me?

    Here is a screenshot of the error, provided by a customer. It is not very telling, and I don’t have the luck to reproduce it. https://drive.google.com/file/d/1S_cgvFs_v484TLaTZ8AB7XCuLtBt7hOz/view?usp=sharing

    Thanks again!

    Plugin Support Sadman Sakib Nadvi

    (@sadmansakibnadvi)

    Hello @acal ,

    Greetings.

    I have checked your site. It is loading fine as I can see. However, the errors you are getting aren’t coming from our end. Can you please share if you are facing any issues with our product or not? If so please let us know. We will check and get back to you.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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