Failed Order Email Not Sending to Customers

  • Resolved sknicholsdev

    (@sknicholsdev)


    3 years, 7 months ago

    It’s pretty standard (and considerate) to let a customer know if their order didn’t go through properly. It’s also a great opportunity to show them we care about their experience and are there to help if they need it. So, sending an email when an order is changed to “Failed Order” status is super important.

    For some reason, though, WooCommerce won’t do it. I’ve included {customer_email} in the comma-separated list under WooCommerce > Settings > Email > Failed Order, but admin is still the only address the email goes to. All other order emails are sending correctly, so it’s not a deliverability or SMTP issue. It’s literally just not including the customer email even though we’ve added it as a recipient.

    Any help would be greatly appreciated!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    Hello there,
    This is correct. The Failed order email in WooCommerce is not intended to be sent to customers.

    If you want to still include them, there are different ways of doing this:

    * Using AutomateWoo to send a custom Failed order email with specific details for the customer
    * Using WooCommerce Order Status Control to customize the email
    * Using custom code to change the recipient and include the customer, using the filter woocommerce_email_recipient_failed_order

    I would recommend looking into AutomateWoo as it would be the easiest option of all 3 to use. It also would give you access to many more features that can be useful for your shop.

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @sknicholsdev,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above info was useful!

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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