Failed Order Email to Vendor

Hi @serdarozbilen, our replies are inline :

1 – Still sending failed orders to vendors as new order email. I updated the latest version. And you wrote solved. But still sends.

>> We have retested the flow on our end, as you can see we didn’t get any pending order mail for vendors : https://www.loom.com/share/a746790e3df143399c0f4cb6d1c4846b

Can you please recheck again.

2- In New Order Mail “A new order was received and marked as processing from” sentences can’t be translatable. Rather, we can translate iton loco translate but mails still shows in english.

>> We have checked the strings, you need to translate this string :
A new order was received and marked as %s from %s. Their order is as follows:

Hi,

1 – I didn’t say panding payment. I said failed order.
2- Yes I know, I translated but didn’t work : https://pasteboard.co/IHxdr3A.jpg

• This reply was modified 5 years ago by shopmaster.

You can see both of issue in same order @dualcube

1 – Vendors getting failed order email as new email
2- Translate does not work

https://pasteboard.co/IHPoE8f.jpg
https://pasteboard.co/IHPoQtp.jpg

Will you answer ?

@serdarozbilen, thanks for your co-operation.

In our last update, we have removed the email for the canceled order, not for the failed order. Our team will look into this.

I will keep you posted.

Hello,

Any development ? My vendors sending email which they shipped orders via emails. Now they are asking for money. So how can we explain they got failed order emails as new order ?

Hi @serdarozbilen,
Please use this code in your current active themes functions.php file to stop failed new order email.

/*******************  Disable email for failed order ****************/
add_filter( 'woocommerce_email_recipient_vendor_new_order', 'disable_email_for_failed_orders', 10,3 );
function disable_email_for_failed_orders( $recipient, $order, $object ){
  if( $order->get_status() == 'failed' ){
    return;
  } else {
    return $recipient;
  }
}

And we will fix this issue in our next update

Hello @rajsekharchatterjee11

I added but payment screen locked after this function. You realesed new version. did you fix this issue ?

Thanks

@serdarozbilen, sorry use this updated code :

function restrict_vendor_new_order_mail( $recipient, $order ) {
   if( $order->get_status() == 'failed' ) {
return;
} else {
return $recipient;
}
}
add_filter('woocommerce_email_recipient_vendor_new_order', 'restrict_vendor_new_order_mail', 1, 2);

Hello
When I add this code to functions.php then prevents succes order proccess and
“your site is experiencing a technical issue” message appears.

Woocommerce log :

2020-03-07T21:40:48+00:00 CRITICAL /var/www/html/wp-content/themes/xxx-child/functions.php dosyas?nda 897 numaral? sat?rda Uncaught Error: Call to a member function get_status() on null in /var/www/html/wp-content/themes/xxx-child/functions.php:897
Stack trace:
#0 /var/www/html/wp-includes/class-wp-hook.php(288): restrict_vendor_new_order_mail(NULL, NULL)
#1 /var/www/html/wp-includes/plugin.php(208): WP_Hook->apply_filters(NULL, Array)
#2 /var/www/html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(398): apply_filters('woocommerce_ema...', NULL, NULL, Object(WC_Email_Vendor_New_Order))
#3 /var/www/html/wp-content/plugins/dc-woocommerce-multi-vendor/classes/emails/class-wcmp-email-vendor-new-order.php(84): WC_Email->get_recipient()
#4 /var/www/html/wp-content/themes/xxx-child/functions.php(646): WC_Email_Vendor_New_Order->trigger(254324)
#5 /var/www/html/wp-includes/class-wp-hook.php(288): trigger_mail_after_process_order(254324)
#6 /var/www/html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)
#7 /var/www/html/wp-includes/plugin.php(465): WP_Hook->do_action(Array)
#8 /var/www/ht

• This reply was modified 4 years, 8 months ago by shopmaster.

Hello,

Please a solution. Too many vendor ships failed orders. And then they ask ther money to us!.

@serdarozbilen, please use this updated code and check if there is any more error :

function restrict_vendor_new_order_mail( $recipient, $order ) {
   if( $order->get_status() == 'failed' ) {
     return;
   } else {
     return $recipient;
   }
 }
 add_filter('woocommerce_email_recipient_vendor_new_order', 'restrict_vendor_new_order_mail', 10, 2);

wordpress site is experiencing technical difficulties

I think you don’t check your code.
Please try checkout. You will see. Then write pls.

Log :
“Uncaught Error: Call to a member function get_status() on null”

• This reply was modified 4 years, 8 months ago by shopmaster.

Sorry @serdarozbilen, we missed a checking.

Kindly use this updated code :

function restrict_vendor_new_order_mail( $recipient, $order ) {
	if( !is_admin() ){
       if( $order->get_status() == 'failed' ) {
         return;
       } else {
         return $recipient;
       }
     }
 }
 add_filter('woocommerce_email_recipient_vendor_new_order', 'restrict_vendor_new_order_mail', 10, 2);

Hi did you update this problem in latest version ?

Your code still doesn’t work. I think you didn’t check. Log as below :
And what will happen if order payment is successful after some time ?

2020-06-19T06:50:58+00:00 CRITICAL /var/www/html/wp-content/themes/child/functions.php Uncaught Error: Call to a member function get_status() on null in /var/www/html/wp-content/themes/child/functions.php:806
Stack trace:
#0 /var/www/html/wp-includes/class-wp-hook.php(289): restrict_vendor_new_order_mail(NULL, NULL)
#1 /var/www/html/wp-includes/plugin.php(206): WP_Hook->apply_filters(NULL, Array)
#2 /var/www/html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(398): apply_filters(‘woocommerce_ema…’, NULL, NULL, Object(WC_Email_Vendor_New_Order))
#3 /var/www/html/wp-content/plugins/dc-woocommerce-multi-vendor/classes/emails/class-wcmp-email-vendor-new-order.php(84): WC_Email->get_recipient()
#4 /var/www/html/wp-content/themes/child/functions.php(558): WC_Email_Vendor_New_Order->trigger(262891)
#5 /var/www/html/wp-includes/class-wp-hook.php(289): trigger_mail_after_process_order(262891)
#6 /var/www/html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
#7 /var/www/html/wp-includes/plugin.php(478): WP_Hook->do_action(Array)

• This reply was modified 4 years, 5 months ago by shopmaster.