Failed Order Email, When Order is Still Processing

  • Hello,

    This morning I had a customer process an order successfully and I received an email from WooCommerce that the order failed. I checked with my merchant service account and the payment has gone through.
    I did not adjust any of the order statuses on the backend.

    So why would I receive an order failed email, when in fact the order was successful?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support con

    (@conschneider)

    Engineer

    Hi there,

    You need to be able to reproduce an issue at will, to diagnose it. Otherwise you might end up chasing a random event and we don’t wanna do that.

    Can you think of any steps on how to reproduce this?
    If not and this is a one time event, I would let it go (queue Frozen Soundtrack now).

    Other than that: I have written a quick tutorial on how to fix email problems in WordPress and WooCommerce here: https://conschneider.de/how-to-fix-e-mail-problems-in-wordpress-and-woocommerce/ – it contains a checklist you might find helpful.

    Thread Starter underdogmarkets

    (@underdogmarkets)

    Thanks.. So no big deal? The customer when placing the order clicked submit order twice resulting in a duplicate payment.. She did this because she did not see an order processing message upon the initial submit click.. So I am trying to figure that one out too..

    Thanks Again

Viewing 2 replies - 1 through 2 (of 2 total)
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