Failed order: Invalid post code but customer was STILL CHARGED

Hi, a customer tried to purchase something on my website, her billing address wasn’t correct so the order shows up as Failed on my end in Woocommerce, with the message below, but she was still charged.:

* What am I to do next? What’s going on?

* Where is the customer’s money now?

* How she get her money back?

* In my WooCommerce -> Settings -> Payment section I have WooCommerce Payments enabled. Is that still linked to Stripe? Should I be able to see my future orders on my Stripe account? If not, where will I be able to see the collected money before it gets payed out to me final business bank account?

Message in my Woocommerce orders section: “A payment of ￡57.85 failed. We couldn’t verify the postal code in the billing address. If the issue persists, suggest the customer to reach out to the card issuing bank.”

System Staus Report:

WordPress Environment

WordPress address (URL): https://ayavarga.co.uk
Site address (URL): https://ayavarga.co.uk
WC Version: 7.2.0
REST API Version:
7.2.0
WC Blocks Version:
8.9.2
Action Scheduler Version:
3.4.0
Log Directory Writable:
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron:
Language: en_US
External object cache: –

Server Environment

Server Info: LiteSpeed
PHP Version: 7.4.30
PHP Post Max Size: 512 MB
PHP Time Limit: 120
PHP Max Input Vars: 5000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.16-MariaDB-cll-lve
Max Upload Size: 512 MB
Default Timezone is UTC:
fsockopen/cURL:
SoapClient:
DOMDocument:
GZip:
Multibyte String:
Remote Post:
Remote Get:

Database

WC Database Version: 7.2.0
WC Database Prefix: wp_
Total Database Size: 16.10MB
Database Data Size: 13.61MB
Database Index Size: 2.49MB
wp_woocommerce_sessions: Data: 0.03MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_adfoin_integration: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_adfoin_log: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
wp_aioseo_cache: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
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wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_mailerlite_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 4.48MB + Index: 0.14MB + Engine InnoDB
wp_postmeta: Data: 1.52MB + Index: 0.22MB + Engine InnoDB
wp_posts: Data: 5.52MB + Index: 0.23MB + Engine InnoDB
wp_social_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_indexable: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

Post Type Counts

attachment: 141
blocks: 13
custom_css: 1
customize_changeset: 5
featured_item: 8
nav_menu_item: 42
page: 87
post: 7
product: 7
product_variation: 17
revision: 491
shop_coupon: 3
shop_order: 3
shop_order_refund: 1
ux_template: 4
wp_global_styles: 1
wpcf7_contact_form: 9
wpcode: 2

Security

Secure connection (HTTPS):
Hide errors from visitors:

Active Plugins (12)

Advanced Form Integration: by nasirahmed – 1.63.0
Contact Form 7: by Takayuki Miyoshi – 5.5.4
WPCode – Insert Headers, Footers, and Code Snippets: by WPCode – 2.0.2
Jetpack Boost: by Automattic – Website Speed and Performance team – 1.5.1
Jetpack: by Automattic – 10.5
LiteSpeed Cache: by LiteSpeed Technologies – 4.4.7
Maintenance: by WebFactory Ltd – 4.05
WooCommerce Stripe Gateway: by WooCommerce – 7.0.1
WooCommerce Payments: by Automattic – 5.1.2 (update to version 5.2.0 is available)
WooCommerce Shipping & Tax: by WooCommerce – 2.1.0
WooCommerce: by Automattic – 7.2.0 (update to version 7.2.2 is available)
Yoast SEO: by Team Yoast – 19.12

Inactive Plugins (8)

Akismet Anti-Spam: by Automattic – 4.2.1
All-in-One WP Migration: by ServMask – 7.53
All in One SEO: by All in One SEO Team – 4.1.6.2
MailerLite – Signup forms (official): by MailerLite – 1.5.9
Nextend Social Login: by Nextendweb – 3.1.3
OptinMonster: by OptinMonster Team – 2.6.9
WPForms Lite: by WPForms – 1.7.2
YITH WooCommerce Wishlist: by YITH – 3.5.0

Settings

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #8 – /shop/
Cart: #9 – /cart/
Checkout: #10 – /checkout/
My account: #11 – /my-account/
Terms and conditions:
Page not set

Theme

Name: Flatsome
Version: 3.16.2
Author URL: https://uxthemes.com
Child Theme:
– If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support:

Templates

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php version 4.0.0 is out of date. The core version is 7.2.0
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/rating.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php
flatsome/woocommerce/content-product_cat.php

Outdated Templates:
Learn how to update

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron:
Next scheduled: 2022-12-22 16:04:11 +00:00
Options:
Notes: 99
Onboarding: completed

WooCommerce Payments

Version: 5.1.2
Connected to WPCOM: Yes
Blog ID: 206350889
Account ID: acct_1M2DlaC8zCqSAvpI

Action Scheduler

Canceled: 1
Oldest: 2022-12-05 16:29:06 +0000
Newest: 2022-12-05 16:29:06 +0000

Complete: 255
Oldest: 2022-12-17 09:25:19 +0000
Newest: 2022-12-22 09:10:42 +0000

Pending: 2
Oldest: 2022-12-23 04:48:38 +0000
Newest: 2022-12-23 07:36:26 +0000

Status report information

Generated at: 2022-12-22 09:12:34 +00:00

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