FAILED orders

  • Resolved kapusiv

    (@kapusiv)


    3 years, 1 month ago

    Customers call in that they get a general error message and cannot place orders. We get a failed order with the note: “Couldn’t process order”. Not much else.
    First the just the simple Paypal payments were activated I believe then customers got errors but the order didn’t even come through, but then I activated the credit card payments hoping that will work better but now I am getting all these failed orders. Someone mentioned on other threads that if someone is using a DEBIT CARD with CHROME they get failed orders. If they use a credit card it works. Or if they use other but Chrome even with a Debit card that works. I don’t know this because I haven’t tested it but I can imagine this happening since some of the orders do come through.

    The page I need help with: [log in to see the link]

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  • Hello,

    Please note if the order is failed it means the payment did not go through.
    To learn more about the order statuses please check:
    https://woocommerce.com/document/managing-orders/#order-statuses

    To take a better look, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response. Thanks.

    Igor H

    (@ihereira)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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