Failed Orders missing

  • Resolved dvalck

    (@dvalck)


    2 months ago

    Hi,

    This is a fantastic plugin.
    Would you be so kind to help with two questions?

    I understand that the listed ‘Email Types’ are based on the Woocommerce core emails, but Woocommerce standard has 2 types “Failed Order”, one for sending to admin and one for the customer. (I just confirmed this by setting up Woocommerce on a blank test site)
    In your plugin I see only one “Failed Order”.
    Please can you explain?

    Further, I disabled some email types in Woocommerce email settings, but your list keeps showing them all as being active. Please elaborate.

    Thanks
    D.V.

Viewing 1 replies (of 1 total)
  • Plugin Support karlalevelup

    (@karlalevelup)

    Hi, D.V.!

    Apologies for the delay in getting back to you here.

    The Failed email was for admins only before. While we don’t have the option to preview the Customer Failed Order on the Email Customizer page, the email should still inherit the global styles.

    Our Email Type dropdown will list down the core WooCommerce email templates even if they are disabled, but that doesn’t mean that the emails will still get sent. The WooCommerce settings will still be followed.

    I have submitted feature requests for your 2 concerns. You can see them here:

    Let me know if you have more details to add and I’ll edit them for you.

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.