Failed Payment in portal, Shows pending on customer’s Bank Account

  • Resolved bimmerhaus

    (@bimmerhaus)


    1 year, 10 months ago

    I got a failed payment notification on an order through my site, no funds showing in woo, no payment executed from the site’s side. However per the customer’s bank they showed the user tried to execute the transaction twice and it was successful the 2nd time and the transaction shows pending on the bank account with the funds discounted from his balance (although it’s still pending – which is normal).

    The failure per woo was due to an invalid zip code. The bank says the funds were successfully transferred. Do I need to wait until the bank clears this pending transaction and realizes that woo isn’t taking the funds? Will the funds show up? This is causing some bad customer experience and any help or confirmation would be appreciated. Thanks!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello,

    I understand a payment was attempted twice, and it appears that the payment was successful the second time.

    To get more information, please let me know which is the payment gateway the site is using to process the transaction? To clarify this part, it would be great if you share your System Status Report, found under WooCommerce > Status, on your site. Then you can paste the report in your next response. That will help to point you in the right direction.

    Best.

    Hi @bimmerhaus

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new topic.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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