Failed reCAPTCHA check

Also, is it too far fetched, if you can implement manual check, like “to prove you are human what is 4+10” and then users can simply enter solution?

Do you have a public URL that we could try/look things over at?

For whatever reason, it would seem that Google isn’t believing human status.

Here’s the snippet that provides the error shown.

if ( isset( $data['g-recaptcha-response'] ) ) {
	$secret = ctct_get_settings_option( '_ctct_recaptcha_secret_key' );
	$recaptcha = new \ReCaptcha\ReCaptcha( $secret );

	$resp = $recaptcha->verify( $data['g-recaptcha-response'], $_SERVER['REMOTE_ADDR'] );

	if ( ! $resp->isSuccess() ) {
		return array(
			'status' => 'named_error',
			'error'  => __( 'Failed reCAPTCHA check', 'constant-contact-forms' ),
		);
	}
}

Basically verification is failing on their end.

Adding to our internal notes for support for more general spam prevention. Thus far we’ve aimed for as user friendly as possible, or as little user interaction needed.

Hi Michael,
Sorry for late reply, yes we have public page but I have disabled reCaptcha, as it fails to deliver any sort of form to us. However reCaptcha does give me green checkmark as return, but when I click Send button, it returns “Failed reCAPTCHA check. this is really interesting.

https://arceglobal.com/

thank you,
mendo

I think the plugin got deactivated right as I was trying some things. I’m seeing the shortcode in the spot the form was at at the moment.

Hi, Sorry Sorry, I didnt know you would be working with that at this time. I saw some issues so I deactivated.. Let me know what you need me to do pls.

fyi, it is activated now tho, but reCaptcha is turned off, if you need me to turn it on, let me know. ??

Just submitted to it, sans reCAPTCHA.

For what it’s worth, reCAPTCHA is not the only spam prevention method in place, it is just the most user-facing. Every other one has zero user-interaction

If the form sent properly, you should see a “michael+arceglobal” email address come in

Well, I never activated reCAPTCHA, I wonder?.

well, the problem is that lately we have been receiving huge amount of spams, daily dozens. So I was thinking to activate reCAPTCHA might prevent at least 60-70% of those.. Let met activate reCAPTCHA and try again?

Are you still there?

Yep, still around.

Definitely saw the “Failed reCAPTCHA” message. Can you confirm that you set up a “reCAPTCHA v2” app when setting up the keys? Also can you confirm what you set for the domain for it?

Yes it is reCAPTCHA v2 and I have put these information

Label: arceglobal.com:mainsite
Domains: arceglobal.com
owners: “our gmail account, don’t want to share it here.”

Security preference slide is in the middle

Domain Name Validation: Verify the origin of reCAPTCHA solutions is checked

hope this helps

I will turn off reCAPTCHA again, let me know if you come up with any solution regarding this case.

thanks for your help,
mendo

Showing all the same basic settings as my test install. As far as I can see, the settings/setup is correct.

Can you contact [email protected] with a link to this thread and mention “Michael Forum Support” in the email subject? I’m curious if we can get a bit more out of things, but we would need to take things off the forums for that followup support.

I am also having troubles with the problem above at https://www.idlewildoutfitters.com. I tried going directly to [email protected] as you directed the prior person above and since the problem sounded so familiar, but was asked to contact you regarding this issue to confirm it’s the same problem. I was emailed this information below from [email protected]….

Please make sure to post on that forum thread first to speak with Michael and have him verify it is the same issue. The reason he asked that person specifically to email us here is to get private login information to that person’s WordPress site for further troubleshooting.

If you are certain you are having the exact same issue without first working with Michael on the forums we can proceed to this step already. Michael will need you to provide a username/password that he can use to log in to your WordPress site that gives him FTP access so he can further troubleshoot.

Please let me know how to proceed. Client is getting anxious about her newsletter subscribers not being able to subscribe…:)

Thank you
cre8id