Failed to Connect to CRM

An org I work with uses this plugin for their email signup. I did a couple of things today, and now receive a “Failed to connect to CRM” error each time I fill out the form.

What did I do today? Well the first thing was adding a field, I don’t think that did anything bad, but I didn’t test the form before doing the next thing. I saw how many spammy leads there were, determined it’s probably human spammers getting around the recaptcha, so I tried adding a validation rule to the Lead object. Then I got that error when trying to submit the form. So I disabled and deleted that validation rule. However, the form continues to give that error.

Steps I’ve tried to fix it:
-enabling the “verification of SalesForce SSL certificate” feature/setting
-clearing the org ID, saving, then adding it back and saving
-clearing the cache for that page of the site
-clearing the org ID, submitting a form (got the same failed to connect message), then adding the org ID back
-using different forms (I tried the import feature to create a new form quickly – and it created a form with just the last field from what I set up in Salesforce, not sure if that helps indicate the issue)
-different browsers (just Chrome and Firefox), different location/device

I did turn on the email notifications, and got an error message in the email:

= Addditional Information =

WP_Error Object
(
    [errors] => Array
        (
            [http_request_failed] => Array
                (
                    [0] => cURL error 28: Operation timed out after 5000 milliseconds with 0 bytes received
                )

        )

    [error_data] => Array
        (
        )

    [additional_data:protected] => Array
        (
        )

)

I think they may need to update their timeout settings with their domain/site host, but I’m really getting into information I’m not very well-versed on. Any guidance is appreciated. Thank you!

• This topic was modified 2 years, 10 months ago by jfmas.

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