Failed to connect to Facebook. Reason: Pixel ID is missing

Hi @ellnut,

Let’s see what is causing this. Is your Facebook in English? If not, please follow the steps below and try the connection again:

1. Change your WordPress site language to English under WP Admin > Settings > General
2. Change your WooCommerce store currency to USD under WooCommerce > Settings > General

If the problem persists, please share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Let us know how that goes.

Hi B C. a11n,

Thanks for your reply – I checked both of those settings and they are both set to English and USD. Below is a copy of the System Status Report.

Thank you!

### WordPress Environment ###

WordPress address (URL): https://cbdhealthcarecompany.com
Site address (URL): https://cbdhealthcarecompany.com
WC Version: 6.4.1
REST API Version: ? 6.4.1
WC Blocks Version: ? 7.2.2
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.3.2
Log Directory Writable: ?
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.33
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1n-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.4.1
WC Database Prefix: wpgg_
Total Database Size: 31.20MB
Database Data Size: 22.87MB
Database Index Size: 8.33MB
wpgg_woocommerce_sessions: Data: 0.34MB + Index: 0.02MB + Engine InnoDB
wpgg_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpgg_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpgg_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpgg_woocommerce_order_items: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
wpgg_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.38MB + Engine InnoDB
wpgg_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpgg_woocommerce_tax_rate_locations: Data: 0.17MB + Index: 0.19MB + Engine InnoDB
wpgg_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgg_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpgg_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgg_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpgg_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpgg_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpgg_acfw_store_credits: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgg_actionscheduler_actions: Data: 0.34MB + Index: 0.30MB + Engine InnoDB
wpgg_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpgg_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpgg_actionscheduler_logs: Data: 0.19MB + Index: 0.14MB + Engine InnoDB
wpgg_affiliate_wp_affiliatemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpgg_affiliate_wp_affiliates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpgg_affiliate_wp_campaigns: Data: 0.00MB + Index: 0.00MB + Engine
wpgg_affiliate_wp_coupons: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpgg_affiliate_wp_creatives: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpgg_affiliate_wp_customermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpgg_affiliate_wp_customers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpgg_affiliate_wp_lifetime_customers: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpgg_affiliate_wp_payouts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpgg_affiliate_wp_referralmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpgg_affiliate_wp_referrals: Data: 1.52MB + Index: 0.02MB + Engine InnoDB
wpgg_affiliate_wp_rest_consumers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpgg_affiliate_wp_sales: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpgg_affiliate_wp_visits: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wpgg_afwc_hits: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgg_afwc_payouts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpgg_afwc_payout_orders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpgg_afwc_referrals: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wpgg_commentmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wpgg_comments: Data: 0.47MB + Index: 0.28MB + Engine InnoDB
wpgg_cptemplates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpgg_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgg_gf_addon_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpgg_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpgg_gf_entry: Data: 1.52MB + Index: 0.16MB + Engine InnoDB
wpgg_gf_entry_meta: Data: 3.52MB + Index: 1.86MB + Engine InnoDB
wpgg_gf_entry_notes: Data: 1.52MB + Index: 0.16MB + Engine InnoDB
wpgg_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgg_gf_form_meta: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wpgg_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpgg_gf_form_view: Data: 0.20MB + Index: 0.16MB + Engine InnoDB
wpgg_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpgg_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpgg_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgg_options: Data: 2.52MB + Index: 0.06MB + Engine InnoDB
wpgg_postmeta: Data: 3.52MB + Index: 2.00MB + Engine InnoDB
wpgg_posts: Data: 1.52MB + Index: 0.23MB + Engine InnoDB
wpgg_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgg_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wpgg_revslider_css_bkp: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wpgg_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgg_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgg_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgg_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgg_revslider_sliders: Data: 0.03MB + Index: 0.02MB + Engine InnoDB
wpgg_revslider_sliders_bkp: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpgg_revslider_slides: Data: 0.25MB + Index: 0.02MB + Engine InnoDB
wpgg_revslider_slides_bkp: Data: 0.36MB + Index: 0.00MB + Engine InnoDB
wpgg_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpgg_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgg_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpgg_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpgg_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpgg_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpgg_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpgg_usermeta: Data: 0.47MB + Index: 0.25MB + Engine InnoDB
wpgg_users: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wpgg_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpgg_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpgg_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgg_wc_customer_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wpgg_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpgg_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpgg_wc_order_product_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wpgg_wc_order_stats: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wpgg_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpgg_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpgg_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpgg_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpgg_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgg_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpgg_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpgg_yoast_indexable: Data: 0.44MB + Index: 0.28MB + Engine InnoDB
wpgg_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wpgg_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpgg_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpgg_yoast_seo_links: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wpgg_yoast_seo_meta: Data: 0.11MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf-field: 2
acf-field-group: 1
attachment: 398
bnfw_notification: 2
customize_changeset: 2
nav_menu_item: 25
oembed_cache: 2
page: 32
portfolio: 21
post: 21
product: 13
product_variation: 14
revision: 385
shop_bogof_rule: 1
shop_coupon: 81
shop_order: 313
shop_order_refund: 2
staff: 57
templatera: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (40) ###

ManageWP - Worker: by GoDaddy – 4.9.13
Gravity Forms: by Gravity Forms – 2.6.1
PDF Embedder Premium: by Lever Technology LLC – 4.4.3
Advanced Coupons for WooCommerce Free: by Rymera Web Co – 4.0.3
Customized AffiliateWP - Groups by CoderKube (AffiliateWP - Groups): by Click Studio – 10.6.12
AffiliateWP - Lifetime Commissions: by Sandhills Development
LLC – 1.4.3

AffiliateWP: by Sandhills Development
LLC – 2.7.4

AffiliateWP - Affiliate Area Tabs: by Sandhills Development
LLC – 1.4

AffiliateWP - Allow Own Referrals: by Sandhills Development
LLC – 1.2

AffiliateWP - Multi Level Affiliates: by Click Studio – 1.9.15
AffiliateWP - Order Details For Affiliates: by Sandhills Development
LLC – 1.3

AffiliateWP - Show Affiliate Coupons: by AffiliateWP – 1.0.7
AffiliateWP - Signup Referrals: by Sandhills Development
LLC – 1.2

Better Notifications for WP: by Made with Fuel – 1.8.11
Custom Page Templates: by Pavlo Reva – 3.0.50
Custom Post Type Widgets: by thingsym – 1.4.2
Disable Comments: by WPDeveloper – 2.3.4
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.4
Envato Market: by Envato – 2.0.7
Facebook for WooCommerce: by Facebook – 2.6.12
Font Awesome: by Font Awesome – 4.1.1
Gravity Forms Constant Contact Add-On: by Gravity Forms – 1.6
Gravity Forms User Registration Add-On: by Gravity Forms – 5.0
WPBakery Page Builder: by Michael M - WPBakery.com – 6.8.0
Post Types Order: by Nsp Code – 1.9.8
Slider Revolution: by ThemePunch – 6.5.14
SiteGround Optimizer: by SiteGround – 7.0.9
Templatera: by WPBakery – 2.0.5
Total Theme Core: by WPExplorer – 1.3.2
User Switching: by John Blackbourn & contributors – 1.5.8
Woo Coupon URL: by PersonalDiscount – 1.0.0
Preview E-mails for WooCommerce: by Digamber Pradhan – 2.0.2
WooCommerce All Products For Subscriptions: by WooCommerce – 3.2.2
WooCommerce Buy One Get One Free: by Oscar Gare – 3.2.0
WooCommerce Cart Based Shipping: by Bolder Elements – 3.3
WooCommerce Authorize.Net Gateway: by SkyVerge – 3.6.3
WooCommerce Subscriptions: by WooCommerce – 4.1.0
WooCommerce Wholesale Prices: by Rymera Web Co – 2.0.2
WooCommerce: by Automattic – 6.4.1
Yoast SEO: by Team Yoast – 18.5.1

### Inactive Plugins (2) ###

Debug Bar: by wordpressdotorg – 1.1.2
Debug Bar Console: by koopersmith – 0.3

### Dropin Plugins (1) ###

object-cache.php: Memcached

### Must Use Plugins (1) ###

ManageWP - Worker Loader: by GoDaddy – 1.0.0

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #7 - /shop/
Cart: #8 - /cart/
Checkout: #9 - /checkout/
My account: #10 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: CBD Healthcare Company
Version: 1.0.0
Author URL: https://amixofpixels.com/
Child Theme: ?
Parent Theme Name: Total
Parent Theme Version: 5.3.1
Parent Theme Author URL: https://www.wpexplorer.com/
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: Total/woocommerce/archive-product.php
Total/woocommerce/checkout/form-checkout.php
cbd/woocommerce/emails/customer-completed-order.php
Total/woocommerce/loop/loop-start.php
Total/woocommerce/loop/pagination.php
Total/woocommerce/single-product/meta.php
Total/woocommerce/single-product/rating.php
Total/woocommerce/single-product/title.php

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://cbdhealthcarecompany.com
Subscription Statuses: –
WooCommerce Account Connected: ? Yes
Active Product Key: ? Yes
Report Cache Enabled: ? Yes
Cache Update Failures: ? 0 failure

### Store Setup ###

Country / State: United States (US) — Florida

### Payment Gateway Support ###

Authorize.Net Credit Card: products
card_types
payment_form
inline
lightbox
tokenization
token_editor
charge
charge-virtual
authorization
capture_charge
customer_decline_messages
refunds
voids
customer_id
add_payment_method
apple_pay
subscriptions
subscription_suspension
subscription_cancellation
subscription_reactivation
subscription_amount_changes
subscription_date_changes
multiple_subscriptions
subscription_payment_method_change_customer
subscription_payment_method_change_admin

### Buy One Get One Free ###

Display eligible free gift(s) on: after_cart
Disable coupons: yes
Custom attributes: no
Rule #4545: title: "Herbal CBD Muscle Relief Lotion BOGO"; type: "buy_a_get_a"; applies_to: " Product In list ( Herbal CBD Muscle Relief Lotion (#458) ) "; action: "add_to_cart"; min_quantity: "1"; free_quantity: "1"; discount: "100"; exclude_coupon_validation: "1"; coupon_codes: "bogolotions; bogolotion; shakers1"

### Authorize.Net Credit Card ###

Environment: Production
Tokenization Enabled: ?
Debug Mode: Off
Webhooks Enabled: ?

### All Products for WooCommerce Subscriptions ###

Template Overrides: –

### Action Scheduler ###

Canceled: 1
Oldest: 2022-04-11 11:03:06 -0400
Newest: 2022-04-11 11:03:06 -0400

Complete: 1,143
Oldest: 2022-03-18 08:29:02 -0400
Newest: 2022-04-18 07:51:54 -0400

Pending: 1
Oldest: 2022-04-18 08:50:09 -0400
Newest: 2022-04-18 08:50:09 -0400

### Status report information ###

Generated at: 2022-04-18 07:54:54 -04:00

Hi @ellnut,

Thanks for the system status report.

As a next step to troubleshoot this problem, please navigate to your Facebook
Ads section and registered the two-factor authentication and a payment method (if not yet done).

Let us know if that fixed it.
A similar case where it was solved by the above is here: https://www.ads-software.com/support/topic/facebook-woocommerce-not-connecting/

Let us know!