• Resolved tonchi00

    (@tonchi00)


    When trying to create the critical CSS ,, multiple times,, it always hangs at 50% and I get an error to contact support

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hi there,

    First off, the Jetpack connection to your site is broken. So let’s get that fixed.

    I took a look, and while your site is publicly accessible, we cannot access your site’s XML-RPC file:

    This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message:

    • XML-RPC server accepts POST requests only.

    You can see a working example here:

    Since your site returns a 404 error for this page, I would recommend that you check the following:

    • Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard -> Upgrades page, then click the “Reinstall” button.
    • Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file.
    • Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.

    Once we are able to access your site’s xmlrpc.php file, please try to reconnect your site:

    If you want to learn more details about XML-RPC and how it interacts with Jetpack, you can check out our detailed guide here: https://jetpack.com/support/jetpack-and-xml-rpc

    Looking forward to your reply on how it went and then we will check for the Jetpack connection for your site again to check if things started working properly after the above steps. ??

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hi there, @tonchi00,

    Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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