Failed to import starter template on local environment

  • Resolved Daniel P.

    (@danidub)


    4 years ago

    Hello, I’m trying to import a starter template but I got an error:

    Your website is facing a temporary issue connecting to the template server.

    For my local environment I use Valet for provisioning PHP, MySQL, Nginx on a Mac…

    I have also tried to disable Valet and run Local (localwp.com), as someone from support give me this idea.

    Both scenarios failed on fresh installations of WP. I never have this kind of issues on any WordPress site developed on my local environment.

    I have also check if the MacOS firewall and it was disabled, so no firewall. issue…

    I have also discovered that when trying to import, on the JS browser console, I have the following error: 

    Requesting API admin-page.js?ver=2.3.8:3034 
Template API Response: admin-page.js?ver=2.3.8:351 
{success: false, data: "Sorry, you are not allowed to do that.”}

    I think that for some reason your API is blocking my request. Maybe check what action is linked on your API to throw this message response.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter Daniel P.

    (@danidub)

    Update: the setup using Local can import starter templates without any issues, the issue is still with Valet (https://laravel.com/docs/8.x/valet).

    I have also searched on Nginx and in php-fpm errors but I can’t find nothing related with this website…

    Plugin Support Team Brainstorm Force

    (@brainstormteam)

    Hello @danidub

    That’s a strange issue. I can see you have ticket # 443976 opened for the same.

    And, we have responded to your ticket, please get back to us with further details so that we can help you with this issue.

    Looking forward to hearing from you.

    Regards,
    Suman ??

    Thread Starter Daniel P.

    (@danidub)

    Hi Suman, I have already updated the support ticket and I asume that this issue is related to my local machine environment and Laravel Valet.

    I will be migrating to use Local for WP development as the starter templates import works as they should.

    I think the issue of working with Laravel Valet is that the environment behind is your local machine and software installed. For my own mental health ?? I will be using virtual machines now and not my local machine env.

    Thank you for your time.

    Plugin Support Team Brainstorm Force

    (@brainstormteam)

    Hello @danidub

    Yes, indeed that is one of our recommended tools for the WordPress testing environment.

    Have a nice day ahead. ??

Viewing 4 replies - 1 through 4 (of 4 total)
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