Failed to load file for import.

  • Resolved andreasreeh

    (@andreasreeh)


    3 months ago

    I installed the plugin 3D Viewer a few days before and set up everything. I uploaded an .stl-file as well as an .glb to my website. I could verfiy that the system works with both formats. Recently I get the error “Failed to load file for import.”.

    The faq explaines “It usually happens when you try to load a model from an external url.” which is not the case.

    Are there other error that lead to the message “Failed to load file for import.”?

    What may be the problem? Are there any knows plugins or settings that interfere with 3D Viewer?

    Thanks for any help.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author shehabulislam

    (@shehabulislam)

    Hello

    It’s a public place. If you don’t mind, could you please send the link to the model page?

    Thank you

    Thread Starter andreasreeh

    (@andreasreeh)

    Thank you very much for your reply. Do you mean my website with “model page”?

    Right now it is password-protected and some people review some parts. I would need some time to put it public. Then I can send you the corresponding link.

    Plugin Author shehabulislam

    (@shehabulislam)

    Hello

    Ok. you can send it to support also at [email protected]

    Thank you

    Thread Starter andreasreeh

    (@andreasreeh)

    Hallo shehabulislam,

    thanks for the advice. I just wrote them an email.

    Wish you a nice day.

Viewing 4 replies - 1 through 4 (of 4 total)
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