Failed to load Google reCAPTCHA

  • Resolved claude_blet

    (@claudeblet)


    7 years, 5 months ago

    Hello,

    I installed Google recaptcha from BestWebSoft. Everything goes well except that when I validate the recaptcha, the latter tells me:

    “Failed to load Google reCAPTCHA. Please check your internet connection and reload this page. ”

    Can you help me?

    Regards,

    Claude

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi!

    We tried to visit your website, however, the provided link redirects to 403 page.

    Please complete the following steps in order to detect the problem and find its solution:
    1) Try to activate a standard WordPress theme for a while (Twenty Fourteen, Twenty Fifteen or Twenty Sixteen) and check if the problem remains.
    2) Try to deactivate all of your plugins except Google Captcha (reCAPTCHA) by BestWebSoft and also check if the problem is still present. If it is not, activate the plugins one-by-one, meanwhile checking, after which plugin activation the problem appears again.

    Let us know about the results.

    Thread Starter claude_blet

    (@claudeblet)

    Good evening,

    https://www.famillecorbet.fr is accessible! I have no problems browsing Firefox, CHrome and Edge.

    Well seen, I used the theme Twenty Sixteen and I have no problems recaptacha!
    What should I do to solve the problem knowing that it comes from the Barletta theme used and on the other hand retained as the theme of my site!

    Thank you in advance,

    Regards,

    Claude

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi, Claude!

    We will implement a new option in the future plugin update that will allow you to avoid the conflicts with third-party products.
    It will be called “Disabled Submit Button”. Watch the updates!

Viewing 3 replies - 1 through 3 (of 3 total)
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