Failed to load PDF document.

Hi, @likemoon:

Could you check the WooCommerce logs to see if there are errors with the wpo-wcpdf or fatal-errors prefix? If so, please share the logs with us. You’ll find the logs under WooCommerce > Status > Logs. See Where to find error logs

Hi Yordan,

I checked the logs and saw these errors in the woocommerce-pdf-ips-mpdf log.

CRITICAL HTTP error: 301
CRITICAL cURL error: “<url> malformed”

Hi @likemoon,

Sorry for the late reply!

Could you please check if you have the latest release of the mPDF extension (v2.4.0)? If not, here is it: https://github.com/wpovernight/woocommerce-pdf-ips-mpdf/releases/download/v2.4.0/woocommerce-pdf-ips-mpdf.2.4.0.zip

After downloading, please go to Plugins > Add New > Upload Plugin, choose the zip file just downloaded, click on Install now, and replace your installed plugin with this one.

Hi @likemoon,

Since we haven’t heard back from you in the last two weeks, we’re assuming you solved this issue, so I’ll go ahead and mark this ticket as Resolved.

Feel free to reply to this topic is you still need help with this, or open a new topic if you have any other questions!