[NSFW] failed to load settings of google listing & ads

  • Resolved trywp002

    (@trywp002)


    1 year, 4 months ago

    failed to load settings of google listing & ads, what should i do?

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hi @trywp002 ,

    Thanks for reaching out!

    I understand that you are unable to load the settings for Google Listings and Ads, is this correct?

    Are you seeing any error messages when trying to load these settings, or what exactly are you experiencing? A screenshot of what you are seeing on your end may be helpful.

    If you don’t already have a screenshot service installed, here is a free option: https://snipboard.io – please follow the instructions on the page, then paste it here in your response.

    Additionally, please can you share a copy of your sites System Status Report which you can find via WooCommerce → Status. Select Get system report and then Copy for support.

    Once you have this, please share the results with us here.

    Cheers!

    Thread Starter trywp002

    (@trywp002)

    Hi, yes, i installed the plugin google listing & ads, but when i click it to manage, the seting page is as follow, failed to load, empty.

    Below is system report:

    WordPress Environment

WordPress address (URL): https://geeksemi.com
Site address (URL): https://geeksemi.com
WC Version: 7.8.2
REST API Version: ? 7.8.2
WC Blocks Version: ? 10.2.4
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 8.2.8
PHP Post Max Size: 516 MB
PHP Time Limit: 60
PHP Max Input Vars: 1000
cURL Version: 8.1.2
OpenSSL/1.1.1u

SUHOSIN Installed: –
MySQL Version: 5.7.23-23
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.8.2
WC Database Prefix: xAt_
Total Database Size: 1570.76MB
Database Data Size: 940.47MB
Database Index Size: 630.29MB
xAt_woocommerce_sessions: Data: 0.22MB + Index: 0.02MB + Engine InnoDB
xAt_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xAt_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xAt_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
xAt_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xAt_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xAt_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
xAt_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xAt_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xAt_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xAt_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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xAt_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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Post Type Counts

attachment: 3279
cms_block: 2
elementor_library: 1
mailpoet_page: 1
mc4wp-form: 2
nav_menu_item: 53
page: 22
post: 4
product: 380924
revision: 356276
shop_order: 4
shop_order_refund: 1
tpt-global-rule: 1
woodmart_sidebar: 1
woodmart_size_guide: 1
woodmart_slide: 3
wp_navigation: 1
wpcf7_contact_form: 3

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (20)

Akismet Anti-Spam: Spam Protection: by Automattic - Anti Spam Team – 5.2
Bluehost Site Migrator: by Bluehost – 1.0.12
Contact Form 7: by Takayuki Miyoshi – 5.7.7
Elementor: by Elementor.com – 3.14.1
Google Listings and Ads: by WooCommerce – 2.4.11
Jetpack Protect: by Automattic - Jetpack Security team – 1.4.0
Jetpack: by Automattic – 12.3
MC4WP: Mailchimp for WordPress: by ibericode – 4.9.6
Pinterest for WooCommerce: by WooCommerce – 1.3.5
Slider Revolution: by ThemePunch – 6.6.14
Safe SVG: by 10up – 2.1.1
WooCommerce Tiered Price Table (Premium): by bycrik – 3.5.1
TikTok: by TikTok – 1.1.2
WooCommerce PayPal Payments: by WooCommerce – 2.1.0
WP All Import - WooCommerce Add-On: by Soflyy – 1.5.1
WooCommerce: by Automattic – 7.8.2
Woodmart Core: by – 1.0.39
Yoast SEO: by Team Yoast – 20.11
WP All Import: by Soflyy – 3.7.2
WP All Import - Yoast WordPress SEO Add-On: by Soflyy – 1.1.8

Inactive Plugins (0)

Must Use Plugins (2)

Endurance Page Cache: by Mike Hansen – 2.2
SSO: by Garth Mortensen
Mike Hansen – 0.4

Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 4
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

WC Pages

Shop base: #741262 - /shop-2/
Cart: #6 - /cart/
Checkout: #7 - /checkout/
My account: #741265 - /my-account-2/
Terms and conditions: #673115 - /terms-of-service-2/

Theme

Name: Woodmart
Version: 7.2.4
Author URL: https://themeforest.net/user/xtemos
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

Templates

Overrides: woodmart/woocommerce/archive-product.php
woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php
woodmart/woocommerce/checkout/form-checkout.php
woodmart/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product-cat.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php
woodmart/woocommerce/global/quantity-input.php
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart/woocommerce/loop/no-products-found.php
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php
woodmart/woocommerce/product-searchform.php
woodmart/woocommerce/single-product/add-to-cart/grouped.php
woodmart/woocommerce/single-product/add-to-cart/variable.php
woodmart/woocommerce/single-product/meta.php
woodmart/woocommerce/single-product/product-attributes.php
woodmart/woocommerce/single-product/product-image.php
woodmart/woocommerce/single-product/product-thumbnails.php
woodmart/woocommerce/single-product/rating.php
woodmart/woocommerce/single-product/related.php
woodmart/woocommerce/single-product/sale-flash.php
woodmart/woocommerce/single-product/tabs/description.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product-reviews.php
woodmart/woocommerce/single-product.php

WooCommerce PayPal Payments

Onboarded: –
Shop country code: CN
WooCommerce currency supported: ?
Advanced Card Processing available in country: –
Pay Later messaging available in country: –
Webhook status: –
Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: –

Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: core-profiler
minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-07-13 09:50:24 +00:00
Options: ?
Notes: 102
Onboarding: completed

Action Scheduler

Complete: 698
Oldest: 2023-06-12 09:33:00 +0000
Newest: 2023-07-13 09:19:01 +0000

Failed: 9,998
Oldest: 2023-04-04 10:47:17 +0000
Newest: 2023-07-06 12:40:43 +0000

Pending: 7
Oldest: 2023-07-13 10:19:01 +0000
Newest: 2023-08-05 12:40:43 +0000

Status report information

Generated at: 2023-07-13 09:30:50 +00:00
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    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hi @trywp002 ,

    Thanks for providing the above!

    This is not something I am able to replicate on my test site, as the Google Listings and Ads page loads without any issues:

    Can you please try deleting and reinstalling the Google Listings and Ads plugin and see if this makes any difference?

    If the issue persist, please can you share the following:

    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.
    • Console errors:?Please share any errors you may identify when inspecting the console on the page experiencing the issue.

    You can read more about?using your browser console to identify errors here.

    Cheers!

    Thread Starter trywp002

    (@trywp002)

    Hi, thank you very much for your support. The issue persist, while checking the logs, reminds me of one thing, that i have connected to an google merchant account which alredy been deleted and not exist (account 761080714, this account is not exist in merchant center no more, i have deleted, i want to connect to a new one). Then i deleted the googled ads plugin, so when i reinstalled the plugin, the issue failed to load happened, so if this is the case, what should i do?

    2023-07-15T01:22:26+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\GoogleServiceProvider::handle_unauthorized_error Client error: POST https://api-vipgo.woocommerce.com/google/google-mc/content/v2.1/761080714/reports/search resulted in a 401 Unauthorized response:
    {
    “error”: {
    “code”: 401,
    “message”: “User cannot access account 761080714”,
    “errors”: [
    {
    ” (truncated…)

    Below is Fatal Errors log

    2023-07-11T18:40:00+00:00 CRITICAL Uncaught Error: Call to undefined function wc_print_notices() in /home1/bhqkghmy/public_html/geeksemi/wp-content/plugins/woocommerce/includes/wc-template-functions.php:3848
    Stack trace:

0 /home1/bhqkghmy/public_html/geeksemi/wp-content/themes/woodmart/inc/integrations/woocommerce/template-tags.php(2146): woocommerce_output_all_notices()

1 /home1/bhqkghmy/public_html/geeksemi/wp-includes/class-wp-hook.php(308): woodmart_sidebar_login_form('')

2 /home1/bhqkghmy/public_html/geeksemi/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)

3 /home1/bhqkghmy/public_html/geeksemi/wp-includes/plugin.php(517): WP_Hook->do_action(Array)

4 /home1/bhqkghmy/public_html/geeksemi/wp-content/themes/woodmart/footer.php(74): do_action('woodmart_before…')

5 /home1/bhqkghmy/public_html/geeksemi/wp-includes/template.php(783): require_once('/home1/bhqkghmy…')

6 /home1/bhqkghmy/public_html/geeksemi/wp-includes/template.php(718): load_template('/home1/bhqkghmy…', true, Array)

7 /home1/bhqkghmy/public_html/geeksemi/wp-includes/general-template.php(92): locate_template(Array, true, true, Array)

8 /home1/bhqkghmy/public_html/geeksemi/wp-content/themes/woodmart/404.php(29): get_footer()

9 /home1/bhqkghmy/public_html/geeksemi/wp-includes/template-loader.php(106): include('/home1/bhqkghmy…')

10 /home1/bhqkghmy/public_html/geeksemi/wp-blog-header.php(19): require_once('/home1/bhqkghmy…')

11 /home1/bhqkghmy/public_html/geeksemi/index.php(17): require('/home1/bhqkghmy…')

12 {main}

thrown in /home1/bhqkghmy/public_html/geeksemi/wp-content/plugins/woocommerce/includes/wc-template-functions.php on line 3848

2023-07-11T18:40:10+00:00 CRITICAL Uncaught Error: Call to undefined function wc_print_notices() in /home1/bhqkghmy/public_html/geeksemi/wp-content/plugins/woocommerce/includes/wc-template-functions.php:3848
    Stack trace:

0 /home1/bhqkghmy/public_html/geeksemi/wp-content/themes/woodmart/inc/integrations/woocommerce/template-tags.php(2146): woocommerce_output_all_notices()

1 /home1/bhqkghmy/public_html/geeksemi/wp-includes/class-wp-hook.php(308): woodmart_sidebar_login_form('')

2 /home1/bhqkghmy/public_html/geeksemi/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)

3 /home1/bhqkghmy/public_html/geeksemi/wp-includes/plugin.php(517): WP_Hook->do_action(Array)

4 /home1/bhqkghmy/public_html/geeksemi/wp-content/themes/woodmart/footer.php(74): do_action('woodmart_before…')

5 /home1/bhqkghmy/public_html/geeksemi/wp-includes/template.php(783): require_once('/home1/bhqkghmy…')

6 /home1/bhqkghmy/public_html/geeksemi/wp-includes/template.php(718): load_template('/home1/bhqkghmy…', true, Array)

7 /home1/bhqkghmy/public_html/geeksemi/wp-includes/general-template.php(92): locate_template(Array, true, true, Array)

8 /home1/bhqkghmy/public_html/geeksemi/wp-content/themes/woodmart/404.php(29): get_footer()

9 /home1/bhqkghmy/public_html/geeksemi/wp-includes/template-loader.php(106): include('/home1/bhqkghmy…')

10 /home1/bhqkghmy/public_html/geeksemi/wp-blog-header.php(19): require_once('/home1/bhqkghmy…')

11 /home1/bhqkghmy/public_html/geeksemi/index.php(17): require('/home1/bhqkghmy…')

12 {main}

thrown in /home1/bhqkghmy/public_html/geeksemi/wp-content/plugins/woocommerce/includes/wc-template-functions.php on line 3848

2023-07-11T18:40:21+00:00 CRITICAL Uncaught Error: Call to undefined function wc_print_notices() in /home1/bhqkghmy/public_html/geeksemi/wp-content/plugins/woocommerce/includes/wc-template-functions.php:3848
    Stack trace:

0 /home1/bhqkghmy/public_html/geeksemi/wp-content/themes/woodmart/inc/integrations/woocommerce/template-tags.php(2146): woocommerce_output_all_notices()

1 /home1/bhqkghmy/public_html/geeksemi/wp-includes/class-wp-hook.php(308): woodmart_sidebar_login_form('')

2 /home1/bhqkghmy/public_html/geeksemi/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)

3 /home1/bhqkghmy/public_html/geeksemi/wp-includes/plugin.php(517): WP_Hook->do_action(Array)

4 /home1/bhqkghmy/public_html/geeksemi/wp-content/themes/woodmart/footer.php(74): do_action('woodmart_before…')

5 /home1/bhqkghmy/public_html/geeksemi/wp-includes/template.php(783): require_once('/home1/bhqkghmy…')

6 /home1/bhqkghmy/public_html/geeksemi/wp-includes/template.php(718): load_template('/home1/bhqkghmy…', true, Array)

7 /home1/bhqkghmy/public_html/geeksemi/wp-includes/general-template.php(92): locate_template(Array, true, true, Array)

8 /home1/bhqkghmy/public_html/geeksemi/wp-content/themes/woodmart/404.php(29): get_footer()

9 /home1/bhqkghmy/public_html/geeksemi/wp-includes/template-loader.php(106): include('/home1/bhqkghmy…')

10 /home1/bhqkghmy/public_html/geeksemi/wp-blog-header.php(19): require_once('/home1/bhqkghmy…')

11 /home1/bhqkghmy/public_html/geeksemi/index.php(17): require('/home1/bhqkghmy…')

12 {main}

thrown in /home1/bhqkghmy/public_html/geeksemi/wp-content/plugins/woocommerce/includes/wc-template-functions.php on line 3848

2023-07-11T18:40:30+00:00 CRITICAL Uncaught Error: Call to undefined function wc_print_notices() in /home1/bhqkghmy/public_html/geeksemi/wp-content/plugins/woocommerce/includes/wc-template-functions.php:3848
    Stack trace:

0 /home1/bhqkghmy/public_html/geeksemi/wp-content/themes/woodmart/inc/integrations/woocommerce/template-tags.php(2146): woocommerce_output_all_notices()

1 /home1/bhqkghmy/public_html/geeksemi/wp-includes/class-wp-hook.php(308): woodmart_sidebar_login_form('')

2 /home1/bhqkghmy/public_html/geeksemi/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)

3 /home1/bhqkghmy/public_html/geeksemi/wp-includes/plugin.php(517): WP_Hook->do_action(Array)

4 /home1/bhqkghmy/public_html/geeksemi/wp-content/themes/woodmart/footer.php(74): do_action('woodmart_before…')

5 /home1/bhqkghmy/public_html/geeksemi/wp-includes/template.php(783): require_once('/home1/bhqkghmy…')

6 /home1/bhqkghmy/public_html/geeksemi/wp-includes/template.php(718): load_template('/home1/bhqkghmy…', true, Array)

7 /home1/bhqkghmy/public_html/geeksemi/wp-includes/general-template.php(92): locate_template(Array, true, true, Array)

8 /home1/bhqkghmy/public_html/geeksemi/wp-content/themes/woodmart/404.php(29): get_footer()

9 /home1/bhqkghmy/public_html/geeksemi/wp-includes/template-loader.php(106): include('/home1/bhqkghmy…')

10 /home1/bhqkghmy/public_html/geeksemi/wp-blog-header.php(19): require_once('/home1/bhqkghmy…')

11 /home1/bhqkghmy/public_html/geeksemi/index.php(17): require('/home1/bhqkghmy…')

12 {main}

thrown in /home1/bhqkghmy/public_html/geeksemi/wp-content/plugins/woocommerce/includes/wc-template-functions.php on line 3848

2023-07-11T18:40:42+00:00 CRITICAL Uncaught Error: Call to undefined function wc_print_notices() in /home1/bhqkghmy/public_html/geeksemi/wp-content/plugins/woocommerce/includes/wc-template-functions.php:3848
    Stack trace:

0 /home1/bhqkghmy/public_html/geeksemi/wp-content/themes/woodmart/inc/integrations/woocommerce/template-tags.php(2146): woocommerce_output_all_notices()

1 /home1/bhqkghmy/public_html/geeksemi/wp-includes/class-wp-hook.php(308): woodmart_sidebar_login_form('')

2 /home1/bhqkghmy/public_html/geeksemi/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)

3 /home1/bhqkghmy/public_html/geeksemi/wp-includes/plugin.php(517): WP_Hook->do_action(Array)

4 /home1/bhqkghmy/public_html/geeksemi/wp-content/themes/woodmart/footer.php(74): do_action('woodmart_before…')

5 /home1/bhqkghmy/public_html/geeksemi/wp-includes/template.php(783): require_once('/home1/bhqkghmy…')

6 /home1/bhqkghmy/public_html/geeksemi/wp-includes/template.php(718): load_template('/home1/bhqkghmy…', true, Array)

7 /home1/bhqkghmy/public_html/geeksemi/wp-includes/general-template.php(92): locate_template(Array, true, true, Array)

8 /home1/bhqkghmy/public_html/geeksemi/wp-content/themes/woodmart/404.php(29): get_footer()

9 /home1/bhqkghmy/public_html/geeksemi/wp-includes/template-loader.php(106): include('/home1/bhqkghmy…')

10 /home1/bhqkghmy/public_html/geeksemi/wp-blog-header.php(19): require_once('/home1/bhqkghmy…')

11 /home1/bhqkghmy/public_html/geeksemi/index.php(17): require('/home1/bhqkghmy…')

12 {main}

thrown in /home1/bhqkghmy/public_html/geeksemi/wp-content/plugins/woocommerce/includes/wc-template-functions.php on line 3848

    Hi there @trywp002 ??

    Thank you for sharing further information on this!

    The issue persist, while checking the logs, reminds me of one thing, that i have connected to an google merchant account which alredy been deleted and not exist (account 761080714, this account is not exist in merchant center no more, i have deleted, i want to connect to a new one). Then i deleted the googled ads plugin, so when i reinstalled the plugin, the issue failed to load happened, so if this is the case, what should i do?

    From what I gather, you need to change the Google Merchant Center account. Feel free to follow the provided instructions, linked here, for doing so.

    Let us know how that goes, please.

    Thread Starter trywp002

    (@trywp002)

    Hi Pepe, thank you for your reply. The problem is , the settings and dashboard of the plugin google listing & ads failed to load, so the provided instructions of disconnecting all accounts cannot be done, because i cannot get into the settings page.

    Thread Starter trywp002

    (@trywp002)

    hi, problem solved, thank you

    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hi @trywp002 ,

    Glad to hear that the issue is no longer present!

    Since this has been resolved, feel free to?create a new topic?if you need any further help.

    Also, if you have a minute, we’d love it if you would leave us a review:

    https://www.ads-software.com/support/plugin/google-listings-and-ads/reviews/

    Cheers!

    Hi?@trywp002?,

    How did you solve the problem? I have exactly the same problem as you. google listing and ads setting page loads forever. I deleted the merchant center account and google listings and ads plugin without remove the link first. I tried to find the link information in the database but can not find which table.

    found another post that helped me solved the problem

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @joannayoung

    I’m glad to hear that you’ve found a solution to your issue with the Google Listings and Ads setting page.

    Since this has been resolved, feel free to create a new topic if you need any further help.

    Also, if it isn’t too much to ask for – would you mind leaving us a review here? https://www.ads-software.com/support/plugin/google-listings-and-ads/reviews/

    Thanks!

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘[NSFW] failed to load settings of google listing & ads’ is closed to new replies.