Failed to process the order, please try again later – Invalid positive integer

  • Hi,

    We have an error when we try to do an upgrade/downgrade of subscription.
    We get the following error message:

    Error: Failed to process the order, please try again later.

    Stripe log error show:

    error:
    type: “invalid_request_error”
    message: “Invalid positive integer”
    param: “amount”

    It seems that the order amount is zero at the time of payment.

    Thanks and regards

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Stephen Zuniga

    (@stephenzuniga001)

    Could you provide the details of the subscription product? What’s the price, how often does it renew, is there a free trial, etc?

    Also what version of subscriptions do you have? Are you attempting a one-time refund or a change of the renewal price?

    Thanks,
    Stephen

    Thread Starter ccasallas

    (@ccasallas)

    Hi Stephen,

    First, thanks for your help and time.

    Please see the following screencast where I reproduce the problem: https://woothemes.viewscreencasts.com/embed/62bb398d68df44b683194da53b19b2c3

    Following the subscription details:

    The dummy subscription prices and periodicities are:
    -Daily: 5 usd
    -Monthly: 141 usd
    -Yearly: 1500 usd

    We have subcripstions version 1.5.14.

    We do not have a trial version. We tried to switch daily subscription to monthly or monthly to daily (in general any upgrade/downgrade) but always happen the same problem.

    thanks.

    Hello Stephen,

    I have the same problem:

    price: ￡2.99/month
    free trial: 5 days

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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