Failed to process the payment

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  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @smtaste

    Thank you for reaching out to us, we are here to help.

    The error messages you’re encountering – “PAYER_CANNOT_PAY” – are not originating from our plugin, but rather from the payment method the customer is trying to use. These errors typically occur when the bank or PayPal declines the payment for some reason. The main causes for this can be low funds in the customer’s account, or the customer’s bank blocking the transaction due to their own security protocols. Unfortunately, these are issues that we, as the plugin provider, don’t have control over.

    For more detailed insights and potential resolutions, reach out PayPal Merchant Technical Support

    Regards,
    Krystian

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