Failed to retrieve image for optimization

Hi,

I am seeing occasional timeout when notify it

please make sure you have whitelisted our IPs

https://quic.cloud/ips

Best regards,

Hey that is strange, as IP’s was whitelisted since beginning. And I see no other place where I can see it’ blocking.
https://postimg.cc/4Hdx9NTx
Cheers

Hi,

no , not on QC dashboard, but your origin server

Best regards,

Hi,

I did disable ModSecurity on the server, could this help troubleshooting?
Thank you.

Hi,

it might , I don’t know what was blocking it from your origin

but if it’s occasional block , I would think firewall with some kind of rate-throttle

for some sensitive firewall , when doing image optimization it fires a lot of requests in short time , which may look like a DDoS attack to firewall and cause the block.

Best regards,

Hi,

After disabling ModSecurity there is no more error messages till now. But, the speed test results is still the same as before I started to use UQIC.cloud. Mobile results are only around 40 and desktop around 80. It’s telling me about to proper resize images and to use images of the next generation web formats.
https://postimg.cc/0KYxrNKW

So, I assume that UQIC.cloud is not properly configured? If so, where I should put my attention to?

Thank you.

Forgot to add, that there some pages that became are really slow and some even timeout…
https://postimg.cc/YGC0ZZ0D

• This reply was modified 3 years, 11 months ago by alexwave13.

Hi,

image load failed, please verify

Best regards,

Hi,

I’m going to mark this topic “Resolved”, due to lack of activity.

If you still need help, please feel free to re-open it.

When re-open it, please also change the topic status to “not solved”

Best regards,