Failed to send any message

  • Resolved labihi

    (@labihi)


    9 years, 1 month ago

    Hi,

    I have an issue on sending email via this plugin, I receive this message error :

    Failed to send your message. Please try later or contact the administrator by another method.

    Note that I didn’t have that issue using my gmail account, but when I switch to a custom email account (from godaddy) I faced the issue.

    I use WP-Mail-SMTP as a SMTP plugin and please note that I tried also Postman SMTP but without any change.

    https://www.ads-software.com/plugins/contact-form-7/

Viewing 10 replies - 1 through 10 (of 10 total)

  • I tried also Postman SMTP but without any change.

    Check the Postman log in Tools > Email Log

    The reason your contact form 7 fail is failing will be right there.

    Thread Starter labihi

    (@labihi)

    I check the log and I found the message below in the status :

    Invalid Message From e-mail address “lbien [email protected]”

    Thread Starter labihi

    (@labihi)

    Here is the content of the log file :

    From: lbien [email protected]
    To: [email protected]
    Reply-To: [email protected]
    Date: 2015-10-31 19:46:51
    Subject: Test de contact
    Delivery-URI: smtp:ssl:login://a2plcpnl0393.prod.iad2.secureserver.net:465
    From: lbien <[email protected]>
    Subject: Test de contact

    Message Body:
    Test

    —
    lbien

    Invalid Message From e-mail address "lbien [email protected]"

    Just like it says, this is not a valid email address.

    It should be (note the angle brackets):

    lbien <[email protected]>

    You have two options:

    • Update the CF7 contact form From field in the Mail tab or
    • Flip the switch in Postman > Advanced Settings > Message > Message From > Email Address > Prevent plugins and themes from changing this

    Unrelated question

    a2plcpnl0393.prod.iad2.secureserver.net

    Where on earth did you get this hostname?

    Thread Starter labihi

    (@labihi)

    I add the angle brackets in “From text box” in CF7 like that :

    [your-name] <[your-email]>

    So the message error disappeared and I got :

    Your message was sent successfully. Thanks.

    But I didn’t receive the email !!!

    Thread Starter labihi

    (@labihi)

    Where on earth did you get this hostname?

    goDaddy ?? why ?

    Thread Starter labihi

    (@labihi)

    I tried the 2 options above but the same result, I got that the message was sent and when I checked I didn’t found anything !!

    Thread Starter labihi

    (@labihi)

    Hi,

    I like to tell you that the problem was resolved.

    I post this comment for every person that could have the same issue. So what I did, as I mentionned above, I added the angle brackets in “From text box” in CF7 like that :

    [your-name] <[your-email]>

    And the message error wasn’t shown.

    LB

    goDaddy ?? why ?

    Yes but where? Tech support? Normal GoDaddy servers are localhost and relay-hosting.secureserver.net .

    But I didn’t receive the email !!!

    This is a different problem than your original post. And the reason is you are trying to send Gmail through GoDaddy’s SMTP server. As per the gmail.com SPF record, GoDaddy is NOT an approved sender for Gmail. So your email is rejected once it is received at Gmail.

    $ dig txt gmail.com
gmail.com. 299 IN TXT "v=spf1 redirect=_spf.google.com"

    If you had used the Postman Setup Wizard, it would have prompted you to use the Gmail API to send your Gmail from GoDaddy. But you put in your own, incorrect settings.

    Another option, if you have access to GoDaddy’s cPanel, is to enable Remote Mail Exchanger.

Viewing 10 replies - 1 through 10 (of 10 total)
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