• My contact form has stopped working.

    when someone tries to send a message, an EMPTY RED BOX appears and the message IS NOT SENT.

    If I highlight the RED BOX with my cursor, I can see that there is text in it that says:

    “Failed to send your message. Please try later or contact the administrator by another method.”

    I am NOT using ReCaptcha BUT I did try to use a few weeks ago. But it wasn’t showing up on the form and people had to refresh the page to make it appear, so I uninstalled it. Now I use CAPTCHA.

    I saw a lot of people having the same problem I have using recaptcha, so I don’t know if it’s related, even if I deleted it??

    HELP!
    Thanks!

    • This topic was modified 3 years, 5 months ago by punkrockgirl.
    • This topic was modified 3 years, 5 months ago by punkrockgirl.
    • This topic was modified 3 years, 5 months ago by punkrockgirl.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter punkrockgirl

    (@punkrockgirl)

    I made some changes to my post and now it’s being marked as spam??

    ciao @punkrockgirl, it’s marked as spam because something is loading the recaptcha script.

    Please check under integration and remove the key if any or disable any other plugin that can be related to recaptchas.

    Thread Starter punkrockgirl

    (@punkrockgirl)

    OMG! Thank you so much! I REMOVE the Recaptcha key in the integration part of Contact form 7. I didn’t realize the key would STILL be there, even after I deleted the recaptcha plugin.

    The form now works.

    BUT

    I still have the problem that the success or failure message appear to be blank.

    When the contact form isn’t sent successfully, there is a RED or Orange box that appears, but it looks empty. And when the contact form is sent successfully, an empty green box appear with nothing written in it…

    It’s like the text in the box is WHITE and the background is also WHITE so you can’t see the text. If I highlight the inside of the box with my cursor, I can see that there is text in there.

    Any idea how to fix that?

    Thanks again so much!!

    the missing text are 2 different issues:

    CSS wp-content/themes/moose/css/stylesheet.css line 31378

    div.wpcf7-response-output {
        position: relative;
        color: black;
        padding: 17px 30px 17px 55px;
    /* remove! color: #fff;*/
        text-transform: uppercase;
        font-weight: 500;
        margin-left: 0;
        margin-right: 0;
        font-weight: 500;
        font-size: 15px;
        text-transform: uppercase;
        letter-spacing: 1px;
        border: none;
    }

    PLUGINS/THEME:
    and there are warning and error message missing, maybe something related to a plugin (like the redirection, captcha etc).

    But check before (if you have one) your custom validation function because the issue can be related to that!

    • This reply was modified 3 years, 5 months ago by Erik.
    Thread Starter punkrockgirl

    (@punkrockgirl)

    Hi!
    Thank you for taking the time to reply.

    I am not a programmer or a developer, just a small business owner who can’t afford to pay someone to build her website! So I don’t exactly know what to do with the information you provided me with.

    Would you mind helping me understand what I am supposed to do?

    Thanks!

    I think that WordPress is designed so anyone can create a site without necessarily knowing how to code. In addition, there is a section of the forum of volunteers who help those in need so I think you’re in the right place!

    To modify the css of of your website template varies… Is it a template that you have customized/buy/other or that you have downloaded from the WP directory?

    if it is a custom theme just go to appearance > theme editor look for the file in the right column called stylesheet.css go to line 31378 and remove color: #fff;

    if this theme is from the wp directory, to fix add

    body div.wpcf7-response-output {
        color: black;
    } 

    to Apparence > customize > custom css

    but the best way is to warn the author about this, so he can fix the problem at the root.

Viewing 6 replies - 1 through 6 (of 6 total)
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