Failed to send your message. Please try later or contact the administrator by an

smtp:none:plain://relay.plus.net:25

Did your provider really tell you to use no encryption an no authentication to relay.plus.net on port 25? What are the results of Postman’s Connectivity Test to this server? With twelve failed email attempts these settings are obviously incorrect.

It’s best to use the wizard when you don’t know to configure email.

Sorry, I did use the wizard but that didn’t work and so I tried configuring it as my email is configured (obviously missed the authentication bit).

I have used the wizard again. It sends the test ok but not the email. The connectivity test comes up with the message for the 2 ports (25 and 587);

Warning: connected to null instead of plus.net.

Hope this explains what you need to know

You re-ran the wizard? Please post your updated diagnostic data.

Of course.

OS: Linux lin220.gridhost.co.uk 2.6.32.21-grsec #6 SMP Fri May 20 17:37:06 BST 2011 x86_64
HTTP User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.130 Safari/537.36
Platform: PHP Linux 5.4.42 / WordPress 4.2.2 en_GB
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=Yes
WordPress Theme: Headway Base
WordPress Plugins: Arconix FAQ, Contact Form 7, Easy FancyBox, Feature a Page Widget, Font Awesome Icons, Headway Features Block, Meta Slider Lightbox, Meta Slider, Postman SMTP, SiteOrigin Widgets Bundle
Postman Version: 1.6.23
Postman Sender Domain (Envelope|Message): cadysbear.plus.com|cadysbear.plus.com
Postman Prevent Message Sender Override (Email|Name): No|No
Postman Transport URI: smtp:none:plain://relay.plus.net:25
Postman Transport Status (Configured|Ready|Connected): Yes|Yes|Yes
Postman Deliveries (Success|Fail): 0|12
Postman Bind (Success|Fail|Path): Yes|No|/var/sites/o/onebluepebble.co.uk/public_html/wp-content/plugins/postman-smtp/Postman/PostmanWpMailBinder.php
Postman TCP Timeout (Connection|Read): 10|60
Postman Email Log (Enabled|Limit|Transcript Size): Yes|10|128
Postman Run Mode: production
Postman PHP LogLevel: 40000
Postman Stealth Mode: No
Postman File Locking (Enabled|Temp Dir): Yes|/tmp

You’re still on port 25. Didn’t the connectivity test show 587 as an option? Please post the results of the connectivity test.

OK, wizard re-run with port 587.

Connectivity Test – Is this what you need?

Port Port 25 Port 443* Port 465 Port 587
Outbound to Internet Open Open Open Open
Service Available SMTP ?? HTTPS No SMTP
ID – googleapis.com – –
STARTTLS No – – No
Auth None No – – No
Login Yes – – Yes
Plain Yes – – Yes
CRAM-MD5 No – – No
OAuth 2.0 No – – No
* Port 443 tests against googleapis.com, not the SMTP hostname you enter.
Summary:

? ?? Port 443 can be used to send Gmail with the Gmail API.
? Port 587 can be used for SMTP to relay.plus.net. Warning: connected to null instead of plus.net.
? Port 25 can be used for SMTP to relay.plus.net. Warning: connected to null instead of plus.net.
? Port 465 is open, but not to relay.plus.net.

And diagnostic test again

OS: Linux lin220.gridhost.co.uk 2.6.32.21-grsec #6 SMP Fri May 20 17:37:06 BST 2011 x86_64
HTTP User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.130 Safari/537.36
Platform: PHP Linux 5.4.42 / WordPress 4.2.2 en_GB
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=Yes
WordPress Theme: Headway Base
WordPress Plugins: Arconix FAQ, Contact Form 7, Easy FancyBox, Feature a Page Widget, Font Awesome Icons, Headway Features Block, Meta Slider Lightbox, Meta Slider, Postman SMTP, SiteOrigin Widgets Bundle
Postman Version: 1.6.23
Postman Sender Domain (Envelope|Message): cadysbear.plus.com|cadysbear.plus.com
Postman Prevent Message Sender Override (Email|Name): No|No
Postman Transport URI: smtp:none:plain://relay.plus.net:587
Postman Transport Status (Configured|Ready|Connected): Yes|Yes|Yes
Postman Deliveries (Success|Fail): 0|13
Postman Bind (Success|Fail|Path): Yes|No|/var/sites/o/onebluepebble.co.uk/public_html/wp-content/plugins/postman-smtp/Postman/PostmanWpMailBinder.php
Postman TCP Timeout (Connection|Read): 10|60
Postman Email Log (Enabled|Limit|Transcript Size): Yes|10|128
Postman Run Mode: production
Postman PHP LogLevel: 40000
Postman Stealth Mode: No
Postman File Locking (Enabled|Temp Dir): Yes|/tmp

Sue, in Tools > Email Log you will see a list of the emails you tried to send that did not go through. What is the error message displayed?

The message is

No recipient forward path has been supplied

(apart from ‘sent’ for the test emails)

And which plugin is generating this error? Is it a contact form?

It’s Contact Form 7

Please double-check the to address in your Contact Form 7 setup and make sure there are no extra spaces either at the front of the field or the end of the field.

I have now solved my problem which was a problem at my end and not your plugin.

Thank you for your kind patience and for this wonderful plugin
Sue

Marking this as resolved

That’s great! What was the problem? I’d like to know for future bug reports.