Failed Transaction

  • Resolved danMWD

    (@danmwd)


    4 years, 11 months ago

    We are using PW Gift Cards Pro.

    I have just had an issue reported to me that I am not sure how to reproduce.

    The issue seems to be that the a user/customer successfully applied a gift voucher code to a purchase.

    However, the purchase failed for whatever reason (perhaps their credit-card was declined).

    When they went to try and do the purchase again, the gift-card voucher had been already used… I can see in the orders area the failed transaction and indeed see that the gift-card voucher was applied to that failed transaction.

    Is this normal?

    Because the transaction didn’t go through – I would have expected the voucher code to not have been depleted.

    Thank you for your time on this matter.

    • This topic was modified 4 years, 11 months ago by danMWD.
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  • Plugin Author pimwick

    (@pimwick)

    In both the Pro and free versions the gift card balance is deducted as soon as the Order is created.

    If the order is marked Cancelled or Refunded then it will automatically adjust the balance on the gift card.

    Check the status of the Order to see if it is Cancelled or Refunded, any other status and the balance will not be returned to the gift card.

    www.ads-software.com doesn’t allow supporting Pro plugins using their forums so I am marking this thread as resolved. If you have further questions please contact us at our website: https://www.pimwick.com

    Thanks for understanding!

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