Failed transaction logs showing when transaction successful with Stripe

Hi rjctukan,
Greetings. Hope you are doing well.

Regarding your query, I checked the issue at my end and everything seems to be working fine and the Transaction is showing as completed for completed transactions. For reference please check this screencast – https://d.pr/v/2iJKmW

If you are still facing the issue, I would like to suggest you to check if you are using the latest version of the Better Payment or not. The current version is v1.0.0 for FREE and v0.0.2 for PRO.

Please feel free to reach out anytime you have issues or queries. We are always here to assist you.

Thanks and Regards.

Hello

I have checked the version and it is the current version 1.0. We had another transaction go through successfully to strip but the Better Payment plugin is tagging it again as incomplete. This is preventing the emails from going out as the transaction for some reason is not showing as complete. Again in Stripe we see the payment come in successfully.

Please see transaction ID pi_3OJWfmGVVHVnNGbt3baRSvAG

Hi rjctukan,
Greetings. Hope you are doing well. Really sorry for the inconvenience.

Regarding your query, it seems a technical issue and need to do a deep investigation. It would be great if you could create a ticket here for further investigation.

Don’t worry we will help you out. Please feel free to reach out anytime you have issues or queries. We are always here to assist you further.

Thanks and Regards.

Ok I entered a ticket from the link you provided. Note that the support ticket doesn’t have Better Payments as an option in the pulldown menu for products.

Hi rjctukan,
Greetings. Hope you are doing well.

Thanks a lot for your cooperation. I really appreciate this. You will get all updated via your ticket reply.

I wanted to let you know that you are always welcome to re-open the topic if you have any further questions or concerns.

Before opening a new request, however, I kindly request that you take a moment to read through this post. It may contain the answers to your questions or provide you with a solution to your issue. If you still require assistance after reading this post, please do not hesitate to reopen the thread or submit a new request.

Thank you for your attention to this matter. I look forward to hearing from you soon.

Have a nice day!