failed upgrade to 6.6.2 – and huge file bloat??
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TL;dr – not sure if a failed site upgrade could be causing massive file bloat or if it’s unrelated, and trying to figure out how to recover enough space to function again
I’m webmaster for a small support group site. We use Bluehost as the back end. On Saturday, I tried to upload a PDF flyer and it was failing. I thought, oh, I haven’t upgraded my plugins in the last month or two, I should do that. The plugin updates failed. Then I realized the WP 6.6.2 upgrade was there and tried to install the upgrade. I got the error:
The authenticity of?wordpress-6.6.2-no-content.zip?could not be verified as no signature was found. Unpacking the update…
Could not create directory.: /home2/seattlu0/public_html/wp-content/upgrade/wordpress-6.6.2-no-content
Installation failed.I went to Bluehost and suddenly it’s telling me that I’m 9 GB over our quota. I haven’t uploaded more than a PDF or two in the last several months. We haven’t uploaded any audio recordings in the last year or two. I went through and cleaned out some old files, but they were all small PDFs and JPGs and PNGs. I tried downloading a bunch of MP3s to my local hard drive and deleting them from the site, but it only got me back like 1 GB so the 8 GB bloat is not related to anything I have been doing with content.
I inherited taking care of this site a while ago. I have a Stage site and a Test site that I never use – I just make things direct in production. (Not sure if that’s a bad thing given how minor our changes are.) But I was looking at the sites and realized that there’s also now a Test\7248 site that I don’t remember seeing before. I realized that both test sites say they are running 6.6.2 but Prod and Staging are running 6.5.5.
My WordPress skills are rudimentary. Could the failed upgrade have caused the sudden massive file bloat or should I be looking at other issues? Can I blow away the Test sites and even Staging sites to see if that fixes my bloat enough to get my PDF uploaded? Is there an easy way to backup just the stuff I currently have on my site and blow away/reinstall WordPress?
Thanks for any help you can give.
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Could the failed upgrade have caused the sudden massive file bloat or should I be looking at other issues?
It’s far more likely to be the opposite: the space was already used and there was no available space before you attempted the upgrades… which is why the upgrades failed.
You need to work with your hosting provider to find out what’s taking up the space, instead of making decisions based on assumptions.
If your host uses the cPanel hosting control panel, there should be a utility called “Disk Usage” which can give you a report of the sizes of files and folders in your account like the image shown below. If you don’t find such a utility, talk to your hosting provider for help.
NB: There are WordPress plugins that can show what’s taking space on your site and let you back up your site. But as you’re unable to install any plugin now, that’s a no-go. You can only use tools in your hosting control panel, or get direct assistance from your hosting provider.
I could see tipping from 19 GB to 20 and then having a problem, but there’s absolutely no way I suddenly cranked up 8 GB of space with the tiny PDFs I’ve been adding. So if it wasn’t the upgrade, then something else created a sudden bloat and it wasn’t me uploading content.
The bloat is all showing in the public_html/ folder. I crawled every inch of the public_html/wp-content/uploads in there for the last 12 years. Everything in there is small except for about 1 GB of sound files.
Is there a way to show the largest files in Cpanel?
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