Failing payments for no reason

  • Resolved anjoid

    (@anjoid)


    5 years, 1 month ago

    For the past couple weeks 90% of my orders through square fail with “card declined” even though the customers and cards are both valid and with stripe, paypal, and amazon payments.

    Is anyone else facing this issue or aware of what may be causing it? WordPress, plugins, theme, and php are all up to date.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi there @anjoid,

    For the past couple weeks 90% of my orders through square fail with “card declined” even though the customers and cards are both valid and with stripe, paypal, and amazon payments.

    I’m sorry to hear that you’re seeing these errors with Square! Can you please advise which version do you use?

    We did see Square keep disconnecting on some sites with token error in the logs.
    This should be resolved in 2.0.5.

    If the issue persists with 2.0.5, please make sure to enabled Square logging in WooCommerce > Settings > Payments > Square. After the issue reoccurs, please check the logs in WooCommerce > Status > Logs > choose square_credit_card from the drop-down.

    Please paste the logs here in coding brackets but remove any personal data from there – phone numbers, email addresses, names etc.

    Cheers!

    Elvira K.

    (@treibalen)

    Hi there @anjoid,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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