Fails accessibility

Dear @swinggraphics,

Thank you for your feedback.

Please be assured that customer care is our top priority, and we are committed to continually improving our customers’ experience. We always strive to provide the best service possible.
Therefore, we would appreciate the opportunity to address and further investigate the issue you are currently experiencing.

Please note that we have an option to close the popup by pressing the Escape button.
See the screenshot below:
https://imgur.com/H2PIGMY

If this option is not what you were looking for, kindly clarify your needs so that we can better understand and assist you accordingly.

Additionally, instead of the 1-star rating, please open a ticket in case of facing any problems– our Customer Care team will always be happy to help you. (Of course, it is totally your decision, but opening a ticket will help you to solve the issue as soon as possible.)

Looking forward to hearing from you.

Thank you.

The plugin is at version 5. To have ignored basic accessibility for 5 major versions is deserving of a 1-star rating at this point. The rating can change if the plugin improves. I can’t do here the education your staff needs, but you could start with these: https://www.w3.org/WAI/fundamentals/accessibility-intro/ and https://letmegooglethat.com/?q=accessible+popups

BTW, I love that you include scheduling for popups! That is what got me to try your plugin. I would have bought the paid version, too, but it’s actually unlawful to make content inaccessible to people with disabilities, so I can’t use Popup Box on any projects.

Dear @swinggraphics,

Thank you for your reply.

Regarding your comment about the plugin being “unusable without a mouse,” we were unsure about the specific issue you were referring to.
That’s why we asked for further details about which functionality might be missing, so we can take it into consideration for future improvements.

We appreciate the information you provided and will forward it to our PM team.
As soon as we make any improvements to the plugin, we will be sure to inform you.

We’re also glad to hear that you’re interested in the functionalities and options of the plugin.
Our team is working hard to continuously improve the plugin, ensuring that it meets the needs of users and provides a great experience.

We hope the improvements will lead to an even better experience, and we’d appreciate it if you’d reconsider your review once the changes are made.

If you have any further questions or suggestions, please don’t hesitate to reach out.

Thank you.