Fails to submit user information

  • Resolved cawood

    (@cawood)


    6 months ago

    I recently installed a subscription widget on my website to allow visitors to sign up for newsletters and updates. While the initial setup seemed straightforward, I’ve encountered an issue where the subscription form fails to submit user information successfully. Upon clicking the submit button, nothing happens, and no confirmation message is displayed. I’ve double-checked the plugin settings and ensured that all required fields are correctly configured. However, the problem persists. Can you assist me in diagnosing and resolving this issue? I’m eager to streamline the subscription process and ensure a seamless user experience for visitors interested in staying connected with my content.

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  • Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @cawood,

    Thanks for reaching out to us! We’re happy to support you.

    Could you please share the site URL where you have added the Express subscription form so that I can submit and test it? Also, are you using the latest version of the plugin?

    Thank you!

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi?@cawood,

    I am closing this thread for now. Feel free to reopen it in case if you are still having issues or inquiries related to the plugin.

    Also if you have any other queries, you can open a new thread from here. We will be happy to assist you further.

    Thank you!

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