Failure to Connect

Hi there @wyverndryke ??

I cannot get the Wocommerce Facebook plugin to work at all. It gives me a failure to connect message when I try to set it up, over and over. I’ve tried to do it for days.

Thanks for reaching out, let’s figure out why things are not lining up!

How far were you able to go, while following the step-by-step getting started guide, directly linked below? Here is the link to the getting started guide:
https://woocommerce.com/document/facebook-for-woocommerce/#getting-started

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.?

Additionally, could you also provide us with the fatal error logs (if any) under WooCommerce > Status > Logs.

Once you’ve copied each, you can either paste them in your response here, or use https://pastebin.com/ for pasting it there and sharing it with us.

An image is worth a thousand words, as the saying goes. Therefore, can you please share a screenshot of what you see when you fail to connect? That will help us understand the issue. https://snipboard.io/ is a good tool of choice, for sharing them here with us.

Looking forward to hearing from you!

• This reply was modified 2 years ago by anastas10s. Reason: rephrase

I also enter into the speech since it also gives me an error when I try to connect for example instagram, this is the test video: https://www.veed.io/view/8a3bf7d0-ff94-47f1-af3c-15099ca10be5?sharingWidget=true&panel=share

Hi,

Thanks for sending the system report. While Facebook for WooCommerce will help you to sync your products from WooCommerce to the Facebook platform, it does not fully support Instagram, I understand your Instagram profile is unchecked (Sorry for my limited knowledge of the Italian language).

Link to image: https://snipboard.io/1cWUIp.jpg

To learn more, please refer to our documentation:
https://woocommerce.com/document/facebook-for-woocommerce/#connect-your-facebook-account

To check better, please navigate to WooCommerce > System Status > Logs (if there are any errors visible, let us). Thanks.

I already do that but I can’t continue, you see the video? It doesn’t let me go to continue, instagram is already connected to my facebook

this is the video from the beginning, it doesn’t work: https://www.veed.io/view/2fd1eff3-f3da-4ad6-8852-02f33f82b2b4?sharingWidget=true&panel=share
and I don’t know how to uncheck the instagram box

• This reply was modified 2 years ago by Elettromeccanica 2000.
• This reply was modified 2 years ago by Elettromeccanica 2000.

Hi,
Thanks for the clarification.

Please head to WooCommerce > System Status > Logs did you receive error messages on there? If so, let us know so that we can check better.

### WordPress Environment ###

WordPress address (URL): https://el2.it
Site address (URL): https://el2.it
WC Version: 7.0.1
REST API Version: ? 7.0.1
WC Blocks Version: ? 8.8.2
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: it_IT
External object cache: ?

### Server Environment ###

Server Info: nginx
PHP Version: 8.0.25
PHP Post Max Size: 2 GB
PHP Time Limit: 1200
PHP Max Input Vars: 6144
cURL Version: 7.86.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 10.4.25-MariaDB-log
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.0.1
WC Database Prefix: wp_
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Dimensione dati database: 94.41MB
Dimensione indice database: 38.63MB
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wp_snippets: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_termmeta: Dati: 0.11MB + indice: 0.17MB + motore InnoDB
wp_terms: Dati: 0.14MB + indice: 0.16MB + motore InnoDB
wp_term_relationships: Dati: 0.36MB + indice: 0.33MB + motore InnoDB
wp_term_taxonomy: Dati: 0.11MB + indice: 0.14MB + motore InnoDB
wp_tm_taskmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_tm_tasks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_usermeta: Dati: 0.09MB + indice: 0.03MB + motore InnoDB
wp_users: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp_wc_admin_notes: Dati: 0.05MB + indice: 0.00MB + motore InnoDB
wp_wc_admin_note_actions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wc_customer_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_gpf_render_cache: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_order_bundle_lookup: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
wp_wc_order_composite_lookup: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
wp_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_order_product_lookup: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_wc_order_stats: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_product_attributes_lookup: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_product_download_directories: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_product_meta_lookup: Dati: 0.08MB + indice: 0.09MB + motore InnoDB
wp_wc_rate_limits: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_bundled_itemmeta: Dati: 0.42MB + indice: 0.48MB + motore InnoDB
wp_woocommerce_bundled_items: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_gpf_google_taxonomy: Dati: 2.52MB + indice: 0.23MB + motore InnoDB
wp_woocommerce_shipping_table_rates: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wt_iew_action_history: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wt_iew_mapping_template: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_yith_wcwl: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_yith_wcwl_lists: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_yoast_indexable: Dati: 2.52MB + indice: 1.23MB + motore InnoDB
wp_yoast_indexable_hierarchy: Dati: 0.14MB + indice: 0.25MB + motore InnoDB
wp_yoast_migrations: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_yoast_primary_term: Dati: 0.05MB + indice: 0.03MB + motore InnoDB
wp_yoast_seo_links: Dati: 0.14MB + indice: 0.11MB + motore InnoDB
__wp_actionscheduler_actions: Dati: 0.20MB + indice: 0.22MB + motore InnoDB
__wp_actionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
__wp_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
__wp_actionscheduler_logs: Dati: 0.23MB + indice: 0.13MB + motore InnoDB
__wp_berocket_termmeta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
__wp_braapf_product_stock_status_parent: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
__wp_braapf_product_variation_attributes: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
__wp_braapf_term_taxonomy_hierarchical: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
__wp_braapf_variable_attributes: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
__wp_cli_cookie_scan: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
__wp_cli_cookie_scan_categories: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
__wp_cli_cookie_scan_cookies: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
__wp_cli_cookie_scan_url: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
__wp_cli_scripts: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
__wp_commentmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
__wp_comments: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
__wp_e_events: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
__wp_fbv: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
__wp_fbv_attachment_folder: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
__wp_gla_budget_recommendations: Dati: 0.22MB + indice: 0.14MB + motore InnoDB
__wp_gla_merchant_issues: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
__wp_gla_shipping_rates: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
__wp_gla_shipping_times: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
__wp_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
__wp_litespeed_url: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
__wp_litespeed_url_file: Dati: 0.02MB + indice: 0.08MB + motore InnoDB
__wp_newsletter: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
__wp_newsletter_emails: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
__wp_newsletter_sent: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
__wp_newsletter_stats: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
__wp_newsletter_user_logs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
__wp_options: Dati: 4.27MB + indice: 0.14MB + motore InnoDB
__wp_postmeta: Dati: 4.52MB + indice: 1.89MB + motore InnoDB
__wp_posts: Dati: 1.47MB + indice: 0.27MB + motore InnoDB
__wp_rednaowooextraproduct_global_table: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
__wp_relevanssi: Dati: 0.45MB + indice: 0.61MB + motore InnoDB
__wp_relevanssi_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
__wp_relevanssi_stopwords: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
__wp_revslider_css: Dati: 0.13MB + indice: 0.02MB + motore InnoDB
__wp_revslider_css_bkp: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
__wp_revslider_layer_animations: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
__wp_revslider_layer_animations_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
__wp_revslider_navigations: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
__wp_revslider_navigations_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
__wp_revslider_sliders: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
__wp_revslider_sliders_bkp: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
__wp_revslider_slides: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
__wp_revslider_slides_bkp: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
__wp_revslider_static_slides: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
__wp_revslider_static_slides_bkp: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
__wp_rtafar_rules: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
__wp_sc_delivery_methods: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
__wp_sc_delivery_zones: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
__wp_termmeta: Dati: 0.06MB + indice: 0.06MB + motore InnoDB
__wp_terms: Dati: 0.06MB + indice: 0.03MB + motore InnoDB
__wp_term_relationships: Dati: 0.20MB + indice: 0.13MB + motore InnoDB
__wp_term_taxonomy: Dati: 0.06MB + indice: 0.03MB + motore InnoDB
__wp_usermeta: Dati: 0.08MB + indice: 0.03MB + motore InnoDB
__wp_users: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
__wp_wc_admin_notes: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
__wp_wc_admin_note_actions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
__wp_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
__wp_wc_customer_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
__wp_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
__wp_wc_order_bundle_lookup: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
__wp_wc_order_composite_lookup: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
__wp_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
__wp_wc_order_product_lookup: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
__wp_wc_order_stats: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
__wp_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
__wp_wc_product_attributes_lookup: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
__wp_wc_product_download_directories: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
__wp_wc_product_meta_lookup: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
__wp_wc_rate_limits: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
__wp_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
__wp_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
__wp_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
__wp_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
__wp_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
__wp_woocommerce_bundled_itemmeta: Dati: 0.30MB + indice: 0.30MB + motore InnoDB
__wp_woocommerce_bundled_items: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
__wp_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
__wp_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
__wp_woocommerce_order_itemmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
__wp_woocommerce_order_items: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
__wp_woocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
__wp_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
__wp_woocommerce_sessions: Dati: 1.52MB + indice: 0.05MB + motore InnoDB
__wp_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
__wp_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
__wp_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
__wp_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
__wp_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
__wp_yith_wcwl: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
__wp_yith_wcwl_lists: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
__wp_yoast_indexable: Dati: 1.50MB + indice: 0.48MB + motore InnoDB
__wp_yoast_indexable_hierarchy: Dati: 0.05MB + indice: 0.05MB + motore InnoDB
__wp_yoast_migrations: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
__wp_yoast_primary_term: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
__wp_yoast_seo_links: Dati: 0.17MB + indice: 0.13MB + motore InnoDB

### Post Type Counts ###

attachment: 1929
br_notice: 3
cookielawinfo: 6
customize_changeset: 99
custom_css: 1
dflip: 3
elementor_library: 1
faq: 13
flamingo_contact: 7
flamingo_inbound: 12
jetpack_migration: 2
jp_img_sitemap: 8
jp_sitemap: 8
jp_sitemap_master: 8
jp_vid_sitemap: 8
nav_menu_item: 49
page: 68
polylang_mo: 1
portfolio: 12
post: 3
product: 311
product_variation: 101
revision: 168
shipping_package: 1
shop_order: 1
sidebar: 2
staff: 5
testimonial: 6
v3d_app: 1
wc_mmqw: 1
wpcf7_contact_form: 1
wp_global_styles: 4
yaymail_template: 11
yith_popup: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (90) ###

Polylang: by WP SYNTEX – 3.2.8
3D FlipBook : Dflip Lite: by DearHive – 1.7.33
Codezeel Custom Post: by Codezeel – 1.0
Codezeel Meta Box: by Codezeel – 1.0
WooCommerce popup aggiungi al carrello (Ajax): by XootiX – 1.5
Extra Product Options Builder for WooCommerce: by RedNao – 1.2.72
FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.20.0
Akismet Anti-Spam: by Automattic – 5.0.1
Automatic Translate Addon For Loco Translate: by Cool Plugins – 2.3.1
Black Studio TinyMCE Widget: by Black Studio – 2.7.2
Bulk Edit Upsells and Cross-Sells for WooCommerce: by SaffireTech – 2.0.0
Bulk remove posts from category: by MasterNs – 3.3
Chaty: by Premio – 3.0.2
Classic Widgets: by WordPress Contributors – 0.3
Code Snippets: by Code Snippets Pro – 3.2.1
Codezeel Shortcode: by Codezeel – 1.0
Contact Form 7: by Takayuki Miyoshi – 5.6.4
Contact Form CFDB7: by Arshid – 1.2.6.5
GDPR Cookie Consent: by WebToffee – 2.1.3
Moduli Crowdsignal: by Automattic – 1.6.6
Customizer Export/Import: by The Beaver Builder Team – 0.9.5
EAN for WooCommerce: by WPFactory – 4.4.0
ELEX WooCommerce Bulk Edit Products, Prices & Attributes (Basic): by ELEXtensions – 1.2.6
ELEX WooCommerce Catalog Mode: by ELEXtensions – 1.2.8
ELEX WooCommerce Google Shopping (Google Product Feed) - Basic: by ELEXtensions – 1.3.4
Enable Media Replace: by ShortPixel – 4.0.0
Facebook for WooCommerce: by Facebook – 2.6.28
FileBird Lite: by Ninja Team – 5.0.8
Flamingo: by Takayuki Miyoshi – 2.3
Folders: by Premio – 2.8.7
Toolkit per l'editor a blocchi di WordPress.com: by Automattic – 3.46927
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.9.1
Google Listings and Ads: by WooCommerce – 2.2.0
Site Kit by Google: by Google – 1.86.0
Google XML Sitemaps: by Auctollo – 4.1.5
Gutenberg: by Team Gutenberg – 14.4.0
Health Check & Troubleshooting: by The www.ads-software.com community – 1.5.1
Imsanity: by Exactly WWW – 2.8.2
Innozilla Per Product Shipping WooCommerce: by Innozilla – 1.0.4
Jetpack: by Automattic – 11.6-a.1
WPBakery Page Builder: by Michael M - WPBakery.com – 6.9.0
Klarna Payments for WooCommerce: by krokedil
klarna
automattic – 2.12.1

Layout Grid: by Automattic – 1.8.2
Loco Translate: by Tim Whitlock – 2.6.3
Marmoset Viewer: by Revolutionart – 1.9.3
Minimum and Maximum Quantity for WooCommerce: by theDotstore – 1.0.8
Newsletter: by Stefano Lissa
The Newsletter Team – 7.5.5

One Click Demo Import: by OCDI – 3.1.2
Page Optimize: by Automattic – 0.5.2
Crowdsignal Polls & Ratings: by Automattic
Inc. – 3.0.9

Product Notices for WooCommerce: by CloudRedux – 1.3.1
Product Video Gallery for Woocommerce: by NikHiL Gadhiya – 1.3.9
Real Media Library (Free): by devowl.io – 4.18.19
Better Find and Replace: by CodeSolz – 1.4.2
Relevanssi: by Mikko Saari – 4.17.1
Slider Revolution: by ThemePunch – 6.5.14
Simple Chat Button: by Rasoul Mousavian – 1.5.0
Soisy Pagamento Rateale: by Soisy – 5.7.5
Spin360: by Maurice – 1.2.7
Category Order and Taxonomy Terms Order: by Nsp-Code – 1.7.3
WC Minimum Order Amount: by Hannah Swain – 1.1
Widget Importer & Exporter: by ChurchThemes.com – 1.6
Easy 3D Viewer: by Sergey Burkov – 1.6.2
WooCommerce Blocks: by Automattic – 8.8.2
Additional Variation Images Gallery for WooCommerce: by Emran Ahmed – 1.3.12
Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.12
WooCommerce Advanced Shipping Packages: by Jeroen Sormani – 1.1.9
WooCommerce Conditional Shipping and Payments: by WooCommerce – 1.14.3 (aggiornamento alla versione 1.14.4 disponibile)
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.16
WooCommerce Grid / List toggle: by jameskoster – 1.2.1
Booster for WooCommerce: by Pluggabl LLC – 5.6.7
WooCommerce Payments: by Automattic – 4.9.0
WooCommerce PayPal Payments: by WooCommerce – 1.9.5
WooCommerce Product Bundles: by WooCommerce – 6.17.3
WooCommerce Google Product Feed: by Ademti Software Ltd. – 10.7.7
WooCommerce Shipping & Tax: by WooCommerce – 1.26.3
WooCommerce Table Rate Shipping: by WooCommerce – 3.0.41 (aggiornamento alla versione 3.1.0 disponibile)
WooCommerce: by Automattic – 7.0.1
WooSidebars: by WooCommerce – 1.4.6
Importatore WordPress: by wordpressdotorg – 0.8
Yoast SEO: by Team Yoast – 19.9
WP Htaccess Editor: by WebFactory Ltd – 1.70
LiveChat: by LiveChat – 4.5.7
WPML to Polylang: by WP SYNTEX – 0.4
WP VR: by Rextheme – 8.2.3
YayMail - WooCommerce Email Customizer: by YayCommerce – 3.1.2
YITH Pre-Order for WooCommerce: by YITH – 2.5.0
YITH WooCommerce Compare: by YITH – 2.20.0
YITH WooCommerce Quick View: by YITH – 1.21.0
YITH WooCommerce Wishlist: by YITH – 3.14.0

### Inactive Plugins (39) ###

Add Watermarks: by Michael Zangl – 2.0.2
Advanced AJAX Product Filters for WooCommerce: by BeRocket – 1.6.3.2
Advanced Woo Search: by ILLID – 2.66
All in One SEO: by All in One SEO Team – 4.2.6.1
Aruba HiSpeed Cache: by Aruba.it – 1.2.2
Automatic Translator: by Pampa Dev – 1.5.3
Bulk Assign Linked Products For WooCommerce: by vinod vaswani – 1.1
Cart Notices for WooCommerce: by BeRocket – 3.5.7.5
Cart recovery for WordPress: by Ademti Software – 2.9.0
CF7 Skins for Contact Form 7: by Neil Murray – 2.5.3
Classic Editor: by WordPress Contributors – 1.6.2
Crisp: by Crisp – 0.38
Elementor: by Elementor.com – 3.8.0
Flexible Shipping: by Octolize – 4.16.1
Hide Categories Or Products On Shop Page: by Kaushik Nakrani – 1.0.3
Image Watermark: by dFactory – 1.7.2
Italy Cookie Choices (for EU Cookie Law & Cookie Notice): by Enea Overclokk
Andrea Pernici
Andrea Cardinale – 2.5.3

LiteSpeed Cache: by LiteSpeed Technologies – 5.3
OptinMonster: by OptinMonster Popup Builder Team – 2.11.0
Perfect Images (Retina, Thumbnails, Replace): by Jordy Meow – 6.3.2
Product Feed PRO for WooCommerce: by AdTribes.io – 11.9.8
Product Import Export for WooCommerce: by WebToffee – 2.2.5
Product Variations Swatches for WooCommerce: by VillaTheme – 1.0.8
Product Watermark for WooCommerce: by BeRocket – 1.3.5.5
Say What?: by Ademti Software – 2.1.1
SearchWP Live Ajax Search: by SearchWP
LLC – 1.7.2

Sendcloud | Smart Shipping Service: by Sendcloud B.V. – 2.2.12
ShortPixel Image Optimizer: by ShortPixel – 5.1.1
Sirv: by sirv.com – 6.7.1
Smart Manager - WooCommerce Advanced Bulk Edit, Inventory Management & more...: by StoreApps – 7.1.0
Verge3D: by Soft8Soft LLC – 4.1.0
Vrm360: by Maurice – 1.2.1
WooCommerce Product Add-ons: by WooCommerce – 5.0.0 (aggiornamento alla versione 5.0.1 disponibile)
WOO FULLZOOM LITE: by Barfaraz – 1.0.4
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.9

WP All Export: by Soflyy – 1.3.7
WP Watermark Images GrandPlugins[WP]: by GrandPlugins – 1.1.0
YITH WooCommerce Popup: by YITH – 1.21.0
YITH WooCommerce Product Gallery & Image Zoom: by YITH – 2.14.0

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: Memcached

### Must Use Plugins (2) ###

Health Check Troubleshooting Mode: by  – 1.8.0
WP.com Site Helper: by  –

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: left_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
composite (composite)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: ?

### WC Pages ###

Shop base: #14 - /negozio/
Carrello: #15 - /carrello/
Pagamento: #16 - /pagamento/
Il mio account: #17 - /mio-account/
Termini e condizioni: #7881 - /termini-e-condizioni/

### Theme ###

Name: Toolsjet
Version: 1.1
Author URL: 
Child Theme: ? – Se stai modificando WooCommerce o un tema genitore che non hai costruito personalmente
ti consigliamo di utilizzare un tema child. Vedi: Come creare un tema child

WooCommerce Support: ?

### Templates ###

Overrides: toolsjet/woocommerce/archive-product.php
toolsjet/woocommerce/content-product.php
toolsjet/woocommerce/global/quantity-input.php
toolsjet/woocommerce/global/wrapper-start.php
toolsjet/woocommerce/loop/loop-start.php
/srv/htdocs/wp-content/plugins/woo-variation-gallery/templates/product-images.php
/srv/htdocs/wp-content/plugins/woo-variation-gallery/templates/product-thumbnails.php
toolsjet/woocommerce/single-product/tabs/tabs.php
toolsjet/woocommerce/single-product.php

### WooCommerce Google Product Feed feeds ###

6bac20ed0f2d0cd2: Google merchant centre product feed
??Type: google
??Category filter: -
??Categories: -

### WooCommerce Google Product Feed options ###

Include variations in feed: Enabled
Send "item group ID": Enabled
Expanded schema markup: Enabled
Debug key: ef01fbbe-9be2-4ac0-9b3b-d94a786cd9a9

### WooCommerce Google Product Feed fields ###

Title: Pre-populates from product product_title.
Product description: Main product description (short preferred) plus variation description
Availability (in stock products): Defaults to "in stock".
Availability (backordered products): Defaults to "in stock".
Availability (out of stock products): Defaults to "out of stock".
Bundle indicator (is_bundle): 
Availability date: 
Condition: Defaults to "new".
Brand: Defaults to "Elettromeccanica 2000". Pre-populates from _wc_facebook_enhanced_catalog_attributes_brand meta field.
Manufacturer Part Number (MPN): Pre-populates from product sku.
Product Type: Pre-populates from product_type taxonomy.
Google Product Category: 
Size system: Defaults to "EU".
Delivery label: Pre-populates from product_shipping_class taxonomy.
Ships from country: Defaults to "IT".

### WooCommerce Google Product Feed DB status ###

Database version: 16
Active database version: 16
wc_gpf_render_cache: Empty
woocommerce_gpf_google_taxonomy (en-US): 5595 items
woocommerce_gpf_google_taxonomy (it-IT): 5595 items

### Product Bundles ###

Database Version: 6.17.3
Loopback Test: ?
Template Overrides: –

### Klarna Payments Request Log ###

2022-10-13 12:05:16: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-10-13 12:05:12: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-10-13 12:05:11: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-10-13 12:05:11: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

### Klarna Countries ###

Production Countries: No countries selected
Test Countries: No countries selected

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: IT
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: ?
Logging enabled: ?
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: ?

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-11-08 08:07:52 +01:00
Options: ?
Notes: 39
Onboarding: completed

### WooCommerce Payments ###

Version: 4.9.0
Connected to WPCOM: Sì
Blog ID: 208947588
Account ID: acct_1LQVTH2HTQqSWJpv

### Action Scheduler ###

Complete: 1.596
Oldest: 2022-10-07 16:31:43 +0200
Newest: 2022-11-07 15:17:34 +0100

Pending: 5
Oldest: 2022-11-07 15:18:34 +0100
Newest: 2022-11-09 05:05:56 +0100

Failed: 31
Oldest: 2022-07-27 10:10:15 +0200
Newest: 2022-10-21 15:15:22 +0200

### Status report information ###

Generated at: 2022-11-07 15:18:49 +01:00

Hi @elettromeccanica2000

Thanks for sending the System Status Report.

As requested by Igor above, can you please share the fatal error logs (if any) under WooCommerce > Status > Logs?

i have this: 10-27-2022 @ 11:43:32 – Unable to detect valid feed configuration: No catalog ID
10-27-2022 @ 16:21:11 – There was an error trying sync products using the Catalog Batch API for job 244b876b57ffae990d407ee27a7a07b7: Cannot create the API instance because the access token is missing.
10-27-2022 @ 16:37:05 – There was an error trying sync products using the Catalog Batch API for job 277495e3dcf96d182ed4508dc6c1f64e: Cannot create the API instance because the access token is missing.

Hi there @elettromeccanica2000 ??

Thanks for providing us with the site’s system status report & error log. Are you trying to create a Business manager account when connecting the plugin? If so, then please make one from this direct link, then try connecting again.

Let us know how that goes!

in reality it’s an account personal connected to a business page. But it doesn’t work anyway

in reality it’s an account personal connected to a business page. But it doesn’t work anyway

Thanks for reaching back about this, @elettromeccanica2000.

How old is that account? Facebook requires that every Business Manager older than 90 days had two-factor authentication enabled.

I try enabling the 2fa but doesn’t work anyway

Hello @elettromeccanica2000,

Your site is heavily customised with 90 plugins, I will recommend disabling any security plugins you have and trying again. If that doesn’t take care of it I’m afraid the next step would be a full conflict test by:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not comfortable doing all of this on the live version of your site, you can create a staging environment using WP-STAGING.

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Let us know how it goes.

do it but doesn’t work anyway.