Failure to connect: “Please wait …”

  • Trying to install. We’ve placed the sheet ID into the field as requested. However, when we click on ‘Verify Connection,’ we get a persistent “Please wait…” message.

    We have added the email address “google-sync-service-account-2@lateral-array-xxxxxxx.iam.gserviceaccount.com” as prompted in Google Sheets.

    The connection hangs.

    On Google Sheets plugin tab (GoogleSync 5,1), when we manually attempt to sync the sheet, we see the following error: “TypeError: Cannot destructure property ‘success_rows’ of ‘response.data’ as it is undefined.

    • This topic was modified 1 year, 9 months ago by OptimalC. Reason: added detail
    • This topic was modified 1 year, 9 months ago by OptimalC. Reason: additional details; further testing
Viewing 1 replies (of 1 total)
  • Plugin Author N-Media

    (@nmedia)

    Hi,

    it seems you are using an older template of G-Sheet or may be an older version of plugin. Please make sure you are using up to date template and version.

Viewing 1 replies (of 1 total)
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