Fallback Message Hidden, When Not Live-Streaming

Kindly refer to our demo website here https://demo.plugins360.com/automatic-youtube-gallery/live-stream/

So, the fallback message shows correctly when the channel doesn’t stream any live content.

Kindly share with us your site address where we can check this directly. So, we could get a clue about the issue and assist you accordingly.

If you have problems sharing the site address here, kindly submit a ticket on our website here https://plugins360.com/support/ to privately share it with us.

Thank you for following up. Thank you for an alternative means of providing the link, here is okay.

Thanks for your reply.

We tried to recreate the issue on our local development environment using the same channel ID on your website. But, I confirm the fallback message is shown properly there.

So, I have no idea what is going wrong for you on your website. Kindly submit a ticket on our website https://plugins360.com/support/ with this post address https://www.ads-software.com/support/topic/fallback-message-hidden-when-not-live-streaming/. So, we could request a few more details about your website privately to further investigate the issue and get you a fix accordingly.

Thanks for your understanding!

Thanks, we received your support ticket and we replied to that immediately. But, we didn’t receive any reply from you.

I’m afraid that you have not received our reply. So, we sent the same reply again today using our alternate email address. Kindly check and reply to that.

• This reply was modified 8 months, 1 week ago by wpvideogallery.