False ecommerce data

We are having the same problem. How do we get this fixed ASAP!

I also have same issue

Hey @staseo,

since the last 2 updates the e-commerce data (revenue) that sent to GA4 is multiplied by many, please fix that.

Could you please share your System Status Report with us so we can troubleshoot the issue? You can find the report by going to WP-Admin > WooCommerce > Status clicking on Get system report and then Copy for support.

You can paste the report in a reply here and please feel free to delete your URL from the report (found at the top) if you would like to keep that private.

Also if you can share any information about the types of products this is happening with that would be useful.

I got same 30k Purchase revenue …

Following-up on this, our team identified where the problem was coming from and have implemented a fix.

There will be a release later today that will resolve the problem so I’m marking this thread as resolved. If after updating you have any further issues please let us know.

It appears my comment from yesterday is gone. Thank you for the fix, confirmed that this morning the purchase revenue is matching the item revenue for recent purchases. Do we have any options for repairing the incorrect data in GA4?

Hi @tempesttech563,

Do we have any options for repairing the incorrect data in GA4?

Thanks for the question, and to my best knowledge once it’s in Google Analytics it is there with no option to edit. I don’t know, nor can I find, any way to correct historical data in Analytics.

• This reply was modified 8 months, 1 week ago by Ryan Ray, a11n.

Understood. Bummer but I understand. Appreciate you looking into it.

@tempesttech563,

Happy to help as best we can. It is a bit of a bummer, I’m sorry that your data was muddled for those few days. Maybe there’s a way to divide said data by a quarter for however you may report or record that?