False Positive Broken Links

  • Resolved dms222

    (@dms222)


    3 years, 4 months ago

    Hello,

    I’m having large numbers of links being reported as “timeout” but yet they work just find when I manually open them. I have increased the time-out in “setting” to 120 seconds from the default 60 seconds and then retested. Same results.

    Have you any plans of updating the plugin to be compatible with the current version of WordPress? I love the plugin and in the past it’s done a great job but for about 6 months or so it’s been unreliable. If you will be updating it, I’ll stick with you, but if not, then I’ll start looking for a replacement. It’s had a great run, I hope it continues to do so : ) TIA

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Predrag – WPMU DEV Support

    (@wpmudev-support1)

    Hi @dms222,

    Could you share some of those URLs that are getting timeout issues so we can check them out and see what could be the issue?

    Broken Link Checker is currently getting a big revamp which will include both visual and functional improvements, however, being such a big update we don’t have an ETA to share about the release just yet.

    Cheers,
    Predrag

    Thread Starter dms222

    (@dms222)

    I took a screen shot of the admin view for you. The link to the jpg file is here:
    https://www.digitalmusicservices.com/Broken_Link_Checker_Screen_Shot.jpg

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @dms222

    Thank you for the screenshot.

    Increasing the timeout won’t help in case the URL will indeed block the request,

    I can see on some locations the URL return a 500 error.

    https://www.uptrends.com/tools/uptime?toolRequestGuid=09e92ac2-6bb6-4cf3-9052-4c77dba87fc6

    Since on your end, it is a time out, could indicate the request is being rejected by the destination host.

    The plugin will use server IP to make the cURL request to the destination link and set a User-Agent, so there are two situations that could cause it, an IP blocked or User-Agent blocked on the destination site, can you verify or contact your hosting provider to run some requests like:

    curl -IL https://www.digitalmusicservices.com/wp/dj-services/

    And see if you get a 200 status?

    From what I understood those links are self ping? I mean the reported links are from your server? If so, can you also check with your hosting provider if this user agent is not banned on Firewall?

    'Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36';

    Let us know the result you got.
    Best Regards
    Patrick Freitas

    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @dms222,

    Since we haven’t heard from you in a while, I’ll mark this thread as resolved for now. Please feel free to re-open the thread if you need further assistance.

    Best Regards
    Nithin

    Thread Starter dms222

    (@dms222)

    Hi Nithin,

    Yes, I forgot to come back with my results and close out the ticket. Thank you so much to the team for your help.

    Update: I created a copy of my site on a different server and all of these issues went away. My hosting company has not fixed the issue and I will most likely end up moving my site permanently to a different hosting company. As far as your plugin, it works as expected and it was 100% caused by hosting company.

    I appreciate everyone’s time and suggestions to help me resolve this!

Viewing 5 replies - 1 through 5 (of 5 total)
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