false positive failed payment

  • Why I get this notification for a customer who paid with Klarna even the payment was succesfull?


    Unbezahlte Bestellung abgebrochen – Zeitlimit erreicht. Status der Bestellung von Zahlung ausstehend auf Storniert ge?ndert.
    (timelimit exceeded)

    The page I need help with: [log in to see the link]

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  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @marvin12

    Make sure your webhook is setup correctly by going to the stripe.com > developers > webhooks page. The success rate will show you if webhook notifications are failing.

    Besides the webhook, the most common reason for an order being cancelled even though it was paid for, is a 3rd party plugin triggering a PHP error during the checkout process. The PHP error prevents WooCommerce from updating the status of the order so it eventually get’s cancelled due to a timeout.

    Kind Regards

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