False Positives on Login; Compatibility w/ S2Member Login

  • Hi,
    Firstly, thank you for a great plugin. I’ve used it on and off over the last 5.5 years, but had to deactivate it a few times over the last 6 months when noticing it was triggering too many false positives on my website visitor logins (handled by another plugin S2Member).

    I just tried a test website account of mine w/ the correct login details, and I’m getting the following error:

    ERROR: An error was encountered while trying to authenticate. Please try again.

    This is after resetting the password from the administrator dashboard in the backend of my WordPress site.

    Is there any Wordfence Login Security Settings that you’d recommend I adjust to see if legitimate login attempts aren’t blocked?

    Much appreciated in advance,
    Darren

    • This topic was modified 4 years, 6 months ago by darrenchu.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support wfphil

    (@wfphil)

    Hi @darrenchu

    Our two factor authentication appears to not be compatible with S2Member if you are using a custom login page.

    Thread Starter darrenchu

    (@darrenchu)

    Hi @wfphil ,
    Thanks for pting that out. Curiously though, I never had any issue w/ 2FA provided through Wordfence in conjunction w/ S2Member. Among all of my website members, my administrator a/c is the only one w/ the 2FA turned on.

    The issue is more on site members who don’t have 2FA turned on, and who aren’t able to login consistently. I’ve used Wordfence in conjunction w/ S2Member for almost 5yrs, and never had issues w/ the false positives (inability for legitimate users to login) until this past yr…

    Darren

    Plugin Support wfphil

    (@wfphil)

    Hi @darrenchu

    Thank you for the update.

    If you are the only user using our two factor authentication feature – do the two factor authentication recovery codes work or do you see the same message “ERROR: An error was encountered while trying to authenticate. Please try again” when using a two factor authentication recovery code?

    What precisely happens when members try to login? what do they see? what problem arises? What does “false positive” mean?

    Thread Starter darrenchu

    (@darrenchu)

    Hi,
    When I have Wordfence activated, it’s the site members (none of whom use 2FA) trying to login who see the error: “ERROR: An error was encountered while trying to authenticate. Please try again”.

    These are site members using the correct username and password combination. I tested this using one of my dummy accounts and get the same error.

    Darren

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘False Positives on Login; Compatibility w/ S2Member Login’ is closed to new replies.