[Updated Review] Great plugin, but has some problems

If you add more plugins, your page load times will go up. There is no way around it. Using cheap shared hosting and offering pro grade ticketing system at the same time for your users is not good combination either.

Bloating means loading unnecessary files or code not offering any functionality. Some plugins are light weight because they do not offer functionality or certain look and feel.

Having said that, our plugin is not bloated. Unlike other plugins, we only load the files necessary per page basis. Our platform also writes code when required. This design significantly decreases page overhead without compromising on the functionality offered.

If you do not need pro grade functionality, it is ok to look for another solution offering less functionality hence less footprint.

While you are correct in the sense that all plugins add to longer page loading times, you deflect the specifics of my criticisms. I say your plugin is bloated not out of some bizarre hatred, but by looking at my own WordPress-based statistics, which very clearly shows the problem.

Technically any more advanced hosting plans could compensate for the bloat produced by this plugin, but any experienced plugin author should not have to rely on this as an excuse, in order to shield their plugin from criticism by its userbase.

I have seen many other plugins of varying types, with a much wider scope of features and a lot less impact on site speed.

I raised these issues as concerns, simply wanting to see them addressed, but if this is the type of immature defensiveness raised because of a simple constructive criticism, I would advise taking time away from producing plugins so you can take some time to better practice your customer service skills. I do not like your tone, and hope that this is not representative of your company.

I really do not understand how you perceived my comment as a sign of “immature defensiveness”. If you did, I certainly apologize.

I did not mean to degrade your ability to collect stats on your site either. Saying bloated may mean different things to different people, I just wanted to share my own definition hoping that there will not be any offense taken.

Please open a ticket at our support site providing the links to your site, we will look into it and see if there is an area we can improve.

I apologize if anything here was taken out of context, but I had come here not to bash your plugin, but to give it a fair grading based on my experience of it to date. I can’t give it a 5 star rating when there is something that detracts from the experience like what I’ve described.

I would just only like to see the plugin optimized a bit more so it runs at a slighter faster rate than before. My site speeds are pretty good, and I’ve done a lot to improve the site’s cache features and so on, to ensure better performance, and I can see when something is slowing up my site, like WP Ticket is.

The plugin is beautiful, no doubting there, but is also a tad too beefy for my liking.

As for defining bloated, let me re-phrase, as you are right, that can be taken a number of ways. I meant in the sense that, of all plugins, it detracts from overall site speed the most, by a large margin.

I will look into discussing this more with your staff on the support site shortly, but for the moment just want to clarify my position: WP Ticket is good, but could be made better. That’s all I meant to say.

For clarification, I simply took offense at your last statement: “If you do not need pro grade functionality, it is ok to look for another solution offering less functionality hence less footprint.” As this feels very much like a PR move to shut down criticism by telling consumers to go away and find another competitor’s product, since they themselves have no interest in addressing the criticism. If this was just a misinterpretation of meanings, I also apologize.