FAQ accordion is not opening

Hi pranay,

It sounds like some kind of conflict, but we’ll need a bit more information to help troubleshoot that. Could you please provide a link to your FAQ page, so we can check it out?

Thank you!

Hello @jaysupport,

Yes, here is the site link.

https://www.vaastumangaal.com/

Please check and suggest the solution.

Thank you!

Hello pranay,

Thank you for providing that information. If you look in the browser developer console, every time you try to click an FAQ to open it, your site gives an error like “faq is not defined” or “assignment to undeclared variable faq”.

I can see that you have both custom CSS and JavaScript added to your site via these strangely named asset files (e.g. 5d75f.js or a0e7c.css, etc.). Where are these coming from? For the CSS it is adding extra icons and elements to the display. And for the JS it appears to be breaking the scripting on that page, so our expanding function does not work.

Are these strange files something you have added in manually/on purpose?

If not, are you using some kind of optimization or minifying plugin? If so, please try deactivating it as a test and seeing if it makes a difference.

If you don’t have such a plugin, and haven’t manually added that JS/CSS, and, as such, can’t find the conflict from my aforementioned steps, then, as a test, could you please disable all your plugins, except ours, and see if that makes a difference? From there, you would need to activate your plugins one by one until the issue reoccurs, so you can figure out which is conflicting.

• This reply was modified 2 years, 4 months ago by jaysupport.

Hello @jaysupport
Those are the minified css and js files. No other separate files.
If you want I can share you the login credentials of the site on some privacy share option if you provide.

Hello pranay,

Thank you for that update.

For your own security and ours, we cannot and will not accept login credentials to your site. In addition, it is against the forum rules to offer login credentials (https://www.ads-software.com/support/guidelines/#the-bad-stuff).

Did you get a chance to deactivate all of your plugins except ours? If so, what was the result?