FAQ Accordions are all open

  • Resolved mardermolchii

    (@mardermolchii)


    3 years, 6 months ago

    Hi there!

    Is there a known issue with Ultimate FAQ and DIVI? Suddenly on two of my DIVI-Pages the FAQs are ALL open a time (and not only one a time, like before). Didn’t change anything in the settings (FAQ Accordion is acitvated), but updates where done.

    You can watch it here: https://www.brainpoldhof.de/faq

    Thanks for your help
    Andi

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support jaysupport

    (@jaysupport)

    Hi Andi,

    If there is only one FAQ output by a shortcode, it will start open (as there is no need for the toggle functionality if there is only one FAQ on the page). This has been noted in several other recent forum posts/threads.

    It looks like you are using a separate shortcode for every FAQ. Why are you doing this? Since you’re displaying them all on the same page, in the same area, why not just use the [ultimate-faqs] shortcode to display them all, or include all three IDs in the same shortcode? For example:

    [select-faq faq_id="1152,2116,24845"]

    Alternatively, as mentioned in the changelog for version 2.0.5, we added in the ability to directly filter the display_all_answers and group_by_category settings, so you can override the defaults with your own code. An example of how to do this can be found here: https://pastebin.com/gZXFcmtw

    Thread Starter mardermolchii

    (@mardermolchii)

    Why are you doing this?

    To be honest, I didn’t know that there was an other way to sort the FAQs. ??
    But now I use the shortcode you mentioned and everything works great again, thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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