FAQ displaying open and not accordion style

  • Resolved 30thwarrington

    (@30thwarrington)


    9 years, 3 months ago

    I have an FAQ page

    https://30thwarringtonscouts.org.uk/parent-faq/

    This is all working perfectly on Chrome. When I go into the page on IE the FAQs are all showing open and you can’t click on the + sign to expand/collapse.

    This website all works perfectly on Chrome. I have just seen another problem with it on IE in that the google map on the About Us/Location page doesn’t display. I’m investigating that one as well. Just thought I’d mention it in case they are related and there is some kind of conflict.

    Any help gratefully appreciated.
    Kath

    https://www.ads-software.com/plugins/arconix-faq/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author John Gardner

    (@jgardner03)

    Thanks for using my plugin and I apologize for the troubles. Unfortunately when I load the page in IE in get a window.onload error which is preventing me from trying to help debug the issue as most of the developer tools are empty (IE11). One option might be to turn off all the plugins but mine and see if that changes anything. If not, try a different theme (i.e. TwentyFourteen) and see then. If the base theme works then turn on the plugins one at a time, refreshing the page after each one and you might be able to find the offending plugin that way.

    Thread Starter 30thwarrington

    (@30thwarrington)

    Hi
    Thanks for the pointers. By doing what you have said I have identified that the problem is caused by the plugin Content Views. When disabling this both the Arconix and Google Maps problem goes away, so there is obviously some kind of clash. I’m no developer so I haven’t a clue how to resolve it.
    The Content Views plugin is pretty important to me as it powers the home page, and I love Arconix as well so I don’t want to get rid of them, especially as they work a dream on other browsers. This problem only appears in IE.

    I’ve logged a support issue with Content Views, but I thought I’d ask for help from all 3 plugins. If you could offer any advice on how to fix this I’d really appreciate it.
    Kath

    Thread Starter 30thwarrington

    (@30thwarrington)

    Fixed. For anyone with the same problem see
    https://www.ads-software.com/support/topic/content-views-clashing-with-other-plugins?replies=3

Viewing 3 replies - 1 through 3 (of 3 total)
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