FAQ’s do not show using Builder theme

Hello,

I think here some js conflict with this plugin. Please send us your site link where you use this plugin? So we can check it properly.

Best Regards,
Wp Online Support

While I’d love to give you teh link, it is a customer’s business site and I had to revert the plugin back to version 3.1.1 the last version that worked.

I do have a local copy (on my own machine) of the site and can carry out any tests you want.

Hello,

Please send us theme link which you use or if possible then send us theme zip package on this email : [email protected]. So we can check it.

Thanks & Regards
WP Online Support

The theme is a premimum theme – Builder by iThemes (https://ithemes.com/find/themes/)

Hello,

Thanks for share link. But we haven’t this premium theme. Please send us this theme zip package on [email protected]. So we can check issue properly and resolved it.

Thanks
WP Online Support

NOT a Bug

Ok, I had a thought and swapped from teh Builder child theme to teh Builder theme and the FAQ works fine. This means it is something the theme developer put in the child builder theme. I’ll just have to dig into that.

Thank you for your help, this can be marked resolved.

Hello,

Thank you for using our plugin.

if you like our plugin and support you can give rate us it is very useful to us.

Thank you again.

• This reply was modified 7 years, 7 months ago by Anoop Ranawat.