Far too many add-on plugins required

  • user250220231

    (@user250220231)


    4 months ago

    Moved our invoices over to Flexible Invoices and it was a disaster. Paid for the premium version as I wanted them to be automated. No issues there but then it turns out you have to pay for another plugin to disable the automated emails sent to buyers.

    This is then another plugin I have to pay for and manage/update. Completely unnecessary.

    The customer support is slow to respond, and emails bounce back when you reply. So have to create a new ticket for each reply making it hard to follow. Just overall comes across as an amateur company.

Viewing 1 replies (of 1 total)

  • Hi there,

    Thank you for sharing your feedback and we apologize for any inconvenience you experienced. I am sorry that our solution did not meet your expectations.

    I would like to clarify a few points:

    Automation and additional plugins: The structure of our product is designed to be transparent and flexible, allowing users to choose only the features they need. Nevertheless, I understand that the way we have divided the functionalities does not suit you.

    Customer Support: Our support team strives to respond to inquiries within hours. We regret that your experience was different. Remember, there is no need to create a new ticket for each response – you can continue the thread in an existing ticket. I would love to verify how we responded to your submissions, but I have no way to do so.

    Refunds: If our solution has not met your expectations, remember that we offer a 30-day money-back guarantee. We want our customers to be completely satisfied with our products, so we’re happy to issue a full refund.

    Your review is far from satisfactory, but I appreciate and accept it. At the same time, I will try to use it to improve our products and services offered.

Viewing 1 replies (of 1 total)
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