Fastway (Ireland) Tracking Not Correct

  • Resolved markeymark365

    (@markeymark365)


    3 years, 2 months ago

    Hi,

    Trackfree not updating correctly, I can track orders manually and the have been delivered, but via trackfree they are “In Transit”.

    This error started about 3 weeks ago.

    Is there an update to resolve this issue ?

    Many thanks

    Mark

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author TrackFree

    (@trackfree)

    Hi Mark,

    Thanks for reaching out. We looked into it, and there has been a slight response delay from Fastway (we are working on getting a speedier response time from the carrier). This issue seems to be occasional as we did a quick check with your account. We noticed that you had added Fastway tracking codes and response call-back were on time with carrier servers for the last few months.

    If you need any further assistance, please reach us at support [at] trackfree.io. Thank you.

    Thread Starter markeymark365

    (@markeymark365)

    Hi,

    This is not a small delay… my last delivers for the last 3 weeks have not been updated to “delivered”.

    But once I go directly to the Fastway tracking site and use the same references, they are coming up delivered.

    On my WooCommerce Orders dashboard, all orders from mid August have the blue “i” symbol, and no Delivered Date, but once you follow the blue info symbol, you can see the “Contactless Signature” = Delivered.

    Via the Trackfree dashboard, all the same orders that have the blue info icon in the WooCommerce orders page have “In Transit” on the “Activity” Section in the Trackfree Dashboard.;

    I have confirmed that I have the latest version of Trackfree and have cleared all Cache files.

    Please let me know what else I can do to fix this issue.

    Many thanks

    Regards

    Mark

    Plugin Author TrackFree

    (@trackfree)

    Hi Mark,

    Again thanks for reaching out, and happy to help.

    The problem is updating the status – “Contactless Signature = Delivered” this is a new status message from Fastway and not picked by our service, and we are updating our logic to reflect this. Also in touch and working with Fastway for a reliable, timely response.

    There is no action needed from your end, and I have updated the ticket status as – Open. I will close the ticket after resolving it.

    Appreciate your patience.

    TrackFree Support Team

    Plugin Author TrackFree

    (@trackfree)

    Hi Mark,

    This is to confirm. We have resolved the new delivery status issue with Fastway carrier integration, and it’s correctly showing the status as “Delivered”.

    If you need any further assistance, please reach us at support [at] trackfree.io. Thank you.

    TrackFree Support Team

Viewing 4 replies - 1 through 4 (of 4 total)
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