Fatal error

  • Hi there,

    Have installed the plug in, added a few products, added categories, created a catalogue and entered the short code on the page I’d like the category to display on.

    When I go to the front end, I get this error:

    Fatal error: Call to undefined function mb_convert_encoding() in /home/aaiautoco/public_html/wp-content/plugins/ultimate-product-catalogue/Functions/Shortcodes.php on line 501

    I’ve watched the installation video and looked everywhere I can think of for answers, but am stuck. Please can you help/advise urgently?

    Thanks so much,
    Best, Alison

    https://www.ads-software.com/plugins/ultimate-product-catalogue/

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi Alison,

    The mb_convert_encoding function is a native PHP function, that should be included in every version of PHP released after June, 2001. Can you please make sure that your site is running an up-to-date version of PHP (released 2009 onwards)?

    Thread Starter AliWil

    (@aliwil)

    Hi there,

    Thanks for the reply. The version of PHP the hosting site is using is 5.4.37 – is that ok? If so, what can you suggest?

    Many thanks in advance, Alison ??

    Plugin Author Rustaurius

    (@rustaurius)

    Hi Alison,

    Thanks for the information. It looks like multibyte functions aren’t necessarily enabled by default in some versions of PHP. We’ve just released an update that uses a few different functions to do the same thing as mb_convert_encoding to ensure as wide compatibility of the plugin as possible.

    Thread Starter AliWil

    (@aliwil)

    Hi Rustaurius,

    Many thanks for that – so I just need to go and update the plugin? Will give that a go ??

Viewing 4 replies - 1 through 4 (of 4 total)
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