Fatal Error

  • Resolved daretoearnonline

    (@daretoearnonline)


    6 years, 6 months ago

    When I go to Appearance>Customize or Background, this is the error message the lady I’m helping gets. We’ve deactivated all plugins to see if we could isolate the problem but the plugins didn’t seem to be the issue. Trying to decipher the coding below it seems to be a thrive theme issue? Is that correct? What do we do to stop this fatal error?

    Thank you in advance!

    Fatal error: Uncaught Error: Call to undefined function thrive_get_theme_options() in /home1/wendygun/public_html/yourhomeforgod/wp-content/themes/storied/functions.php:645 Stack trace: #0 /home1/wendygun/public_html/yourhomeforgod/wp-includes/class-wp-hook.php(286): thrive_exclude_category(Object(WP_Query)) #1 /home1/wendygun/public_html/yourhomeforgod/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #2 /home1/wendygun/public_html/yourhomeforgod/wp-includes/plugin.php(515): WP_Hook->do_action(Array) #3 /home1/wendygun/public_html/yourhomeforgod/wp-includes/class-wp-query.php(1634): do_action_ref_array(‘pre_get_posts’, Array) #4 /home1/wendygun/public_html/yourhomeforgod/wp-includes/class-wp-query.php(3230): WP_Query->get_posts() #5 /home1/wendygun/public_html/yourhomeforgod/wp-includes/post.php(1763): WP_Query->query(Array) #6 /home1/wendygun/public_html/yourhomeforgod/wp-includes/class-wp-customize-manager.php(1041): get_posts(Array) #7 /home1/wendygun/public_html/yourhomeforgod/wp-includes/class- in /home1/wendygun/public_html/yourhomeforgod/wp-content/themes/storied/functions.php on line 645

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator t-p

    (@t-p)

    Your storied theme seems to be the error.

    To confirm, try switching to the unedited default Theme (Twenty Seventeen, etc.) for a moment using FTP/ SFTP , or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and switch to the default theme by renaming your current theme’s folder by adding "-old" to the end of the folder name. Alternately, you can remove other themes except the default theme (Twenty Seventeen, etc.). That will force your site to use it.

    If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site.

    Thread Starter daretoearnonline

    (@daretoearnonline)

    The problem is fixed. Thank you.

    Thread Starter daretoearnonline

    (@daretoearnonline)

    *Resolved

    Moderator t-p

    (@t-p)

    Glad to know it ??

    Hi When I tried updating to version 4.9.8

    I got this message back “Fatal error: Call to undefined function mbstring_binary_safe _encoding()”…. “on line 60”

    Can you please help me?

    Moderator t-p

    (@t-p)

    – Please check the error logs on your server for a more specific error message, which may give a clue to why this is happening on your website/server. If you need help locating them, ask your hosting provider to help you with that.
    – If you cannot find error logs or if you don’t find any helpful info in the error logs, try Enabling debugging

Viewing 6 replies - 1 through 6 (of 6 total)
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