Fatal Error

  • Hi everyone,

    I have a fatal error that doesnt seem to be caused by a plugin, as have disabled them all via FTP.

    Any ideas what might have caused it from the error message?

    Thanks so much, any help is appreciated!

    Andy

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

  • Hi andyking007.

    Sorry about this trouble with your website.

    Could you give a bit more information about how did this happen?

    Was it something “out of the blue sky”, or it happened after some update (WordPress core, theme or plugin)?

    This does seem to be related to the WordPress core and the line /home4/seren/slimlinemindfuleatingplan.com/wp-config.php(91) points to a row 91 in that file. However, that file in the latest WordPress version has only 89 lines.

    Since you have FTP access, you can try to unpack the latest WordPress (5.0.3) archive to your hard drive and then overwrite all the files on your hosting with those fresh files and see what happens.

    Please let me know how it goes.

    Kind regards.

    Thread Starter andyking007

    (@andyking007)

    Hi there,

    Thank you for your reply.

    I’ve overwritten the wordpress files with 5.0.3 and the error still remains unfortunately.

    It happened out of the blue, I did update some plugins earlier in the day, but had been using the site since with no problems, then a few hours later I noticed the error, when it had been absolutely fine before.

    Any other ideas on what might be the cause?

    I’m not a coder, so this is a little scary and stupidly didnt backup the site because its fairly new still – lesson learned, but I really dont want to have to rebuild it all again.

    Any help is greatly appreciated!

    Thank you

    Thank you for letting me know and sorry that it didn’t help.

    It is a bit strange that it happened like that. however, please try this as a next step.

    Download the fresh copy of Kale from here – https://downloads.www.ads-software.com/theme/kale.2.4.2.zip

    Rename the existing /wp-content/themes/kale/ folder to /kale-BROKEN/ or anything like that.

    Then try to see if the website works (it should automatically switch to one of the default Twenty-something WordPress themes. If it does, create the new /kale/ folder and upload the freshly unpacked theme files.
    Go to your Dashboard, then Appearance -> Themes and do the live preview of Kale theme. If it doesn’t crash, try activating it again.

    Let me know what happens.

    Kind regards.

    Thread Starter andyking007

    (@andyking007)

    Thank you for your suggestions, I really do appreciate them.

    When it was marked as Kale-Broken, the site wouldnt load, it was just a blank white screen.

    I uploaded the fresh Kale files into a new folder and the same error has come back again?

    i’m wondering if something is conflicting with Kale, however did try plugins.hold and the error still remained, so that would suggest its not a plugin I assume?

    Thanks for coming back with that information.

    If the website is blank (the White Screen of Death) even with the Kale theme disabled and running on a default WordPress theme, it means that either your plugins are not completely disabled and one is causing the white screen, or there’s some server issue. This certainly excludes Kale theme as the reason behind this issue.

    Could you again rename /kale/folder but this time also rename /wp-content/plugins/ to /plugins-BROKEN/ and see what happens?

    If the website comes back to life, great, if not, could you contact your hosting support and ask them to check whether PHP and MySQL versions in use on the server are at least at 5.6.x level? You could also log in to your cPanel (or equivalent) and check your database integrity, or ask your hosting support to check it out as well.

    As before, please let me know what happens.

    Kind regards.

    Thread Starter andyking007

    (@andyking007)

    Thank you.

    I’ve done as instructed and its still blank – have left it like that so you can see for yourself what happens – I assume this is what you thought?

    Current MySQL version present is 5.6.41-84.1. I’ve tried updating PHP to 7.1 but it hasnt helped unfortunately.

    Database integrity is fine too.

    Sorry about this, I do appreciate your help!

    • This reply was modified 5 years, 10 months ago by andyking007.
    • This reply was modified 5 years, 10 months ago by andyking007.

    Thank you.

    Yes, this is classical “White Screen of Death”.

    I’m afraid that I’ve pretty much exhausted any “remote troubleshooting” ideas. ??

    However, I could try to take a closer look at your hosting but for that, you’d need to go to https://www.lyrathemes.com/support/ open a new support ticket and provide your FTP login credentials.
    We are not allowed to ask for that here, in accordance with the forum rules.

    Kind regards.

    Thread Starter andyking007

    (@andyking007)

    Thank you, I would really appreciate that and will do so shortly ??

    Thanks again, your help has been fantastic!

    Andy

    Theme Author lyrathemes

    (@lyrathemes)

    @andyking007 Thanks for the kind words. We’d appreciate a review whenever you get a chance ?? https://www.ads-software.com/support/theme/kale/reviews/

Viewing 9 replies - 1 through 9 (of 9 total)
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